Nadeen Esttaifan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
XS Espresso
01.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on the use of the POS system.
- Bussed and reset tables to keep the dining room and work areas clean.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
KFC
06.2019 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked with different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong cooperative relationships with coworkers and managers.
Retail Sales Associate
Rebel Workplacement
03.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Diploma of Nursing - Nursing
University of Wollongong
Sydney, NSW11.2024
High School Diploma -
Pairiewood High School
Wetherill Park, NSW10.2022
Skills
- Performance evaluation
- Task prioritization
- Customer Service
- Safe Food Handling
- Order Accuracy
- Relationship Management
- Sales Expertise
- Time Management
- Team Collaboration
- Emotional Intelligence
- [Arabic] Fluency
Additional Information
Clinical placement coming up in January at an aged care in Berala
Timeline
Waitress Supervisor
XS Espresso
01.2023 - Current
Retail Sales Associate
Rebel Workplacement
03.2022 - 12.2022
Team Member
KFC
06.2019 - 02.2023
Diploma of Nursing - Nursing
University of Wollongong
High School Diploma -
Pairiewood High School
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