Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nadeen Esttaifan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Waitress Supervisor

XS Espresso
01.2023 - Current
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on the use of the POS system.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Member

KFC
06.2019 - 02.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in a polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed strong cooperative relationships with coworkers and managers.

Retail Sales Associate

Rebel Workplacement
03.2022 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

Diploma of Nursing - Nursing

University of Wollongong
Sydney, NSW
11.2024

High School Diploma -

Pairiewood High School
Wetherill Park, NSW
10.2022

Skills

  • Performance evaluation
  • Task prioritization
  • Customer Service
  • Safe Food Handling
  • Order Accuracy
  • Relationship Management
  • Sales Expertise
  • Time Management
  • Team Collaboration
  • Emotional Intelligence
  • [Arabic] Fluency

Additional Information

Clinical placement coming up in January at an aged care in Berala

Timeline

Waitress Supervisor

XS Espresso
01.2023 - Current

Retail Sales Associate

Rebel Workplacement
03.2022 - 12.2022

Team Member

KFC
06.2019 - 02.2023

Diploma of Nursing - Nursing

University of Wollongong

High School Diploma -

Pairiewood High School
Nadeen Esttaifan