Nadeen Shamoon
Sydney
Summary
Experienced Front Desk and Store Manager with a strong background in customer service, staff training, and operations. Proven ability to lead teams, optimise front desk operations, and maintain high service standards. Skilled in recruitment, training, and performance evaluation. Experienced in managing financial transactions, inventory, scheduling, and ensuring operational efficiency. Committed to compliance, stock management, resolving customer issues, and meeting sales targets. A strong communicator dedicated to fostering a positive and organised work environment.
Overview
3
3
years of professional experience
Work History
Reception Manager
Tattoo studio
03.2024 - Current
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Developed and maintained customer service standards for reception staff.
- Assisted in recruiting, training and evaluating of reception team members.
- Monitored inventory levels of office supplies and placed orders as needed.
- Managed financial transactions and budgets
- Processed and confirmed all bookings
- Ensured staff were informed and up-to-date on bookings and financials
- Maintained accurate records of all incoming calls, messages and visitor logs.
- Scheduled appointments for customers according to their needs.
Shift Manager
Rashays Wetherill park
11.2021 - 09.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed and oversaw stocktaking processes to ensure inventory accuracy.
- Recruited, hired, and trained staff to maintain high performance and operational efficiency.
- Served as Bar Manager, supervising daily operations, staff, and customer service.
- Procured and managed stock, ensuring optimal inventory levels and cost control.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
Bachelor of Policing - Criminology And Justice
Western Sydney University
Skills
- Staff training and development
- Scheduling expertise
- Team building expertise
- Marketing and promotions
- Multitasking Abilities
- Problem-solving aptitude
- Customer satisfaction evaluation
- Professionalism
- Staff management
- Customer service
Timeline
Reception Manager
Tattoo studio
03.2024 - Current
Shift Manager
Rashays Wetherill park
11.2021 - 09.2024
Bachelor of Policing - Criminology And Justice
Western Sydney University
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