Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nader Soueissi

Sydney,NSW

Summary

Driven by a results-focused approach, I significantly enhanced customer satisfaction scores at Hungry Jacks by overhauling service protocols and fostering a culture of continuous improvement. My expertise in strategic planning and team leadership, coupled with a knack for complex problem-solving, has consistently driven operational excellence and team performance. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Skilled Packager with 7 months of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance.

Overview

2
2
years of professional experience

Work History

Manager

Hungry Jacks
2022.11 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Packager

Allied Express
2023.11 - 2024.05
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labelling, packaging, and contents.
  • Assembled packages according to meet specific customer requirements.
  • Trained new packagers in proper techniques and safety protocols, fostering a safe and productive work environment.
  • Achieved faster order fulfillment with improved workflow management and team coordination.
  • Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
  • Completed all orders within established time frames to support timely deliveries.
  • Collaborated with production teams to synchronize packaging operations, maximizing overall output.
  • Worked closely with cross-functional teams to resolve any product or operational issues that arose during the packaging process.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Loaded and unloaded products onto and off delivery trucks to support seamless operations.
  • Operated and maintained packaging equipment with focus on safety and productivity.
  • Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.

Education

High School Diploma -

Bass High School
Bass Hill, NSW
09.2023

Skills

    Team Leadership

    Time Management

    Verbal and written communication

    Complex Problem-Solving

    Staff Training and Development

    Strategic Planning

    Operations Management

    Customer Relationship Management (CRM)

    Performance Management

    Negotiation

    Teamwork and Collaboration

    Customer Service

    Decision-Making

Additional Information

Got white card 23/08/24. I gathered this as it is vital for my career in carpentry. It is a crucial step for those pursuing a career in construction or related industries in Australia. This card, officially known as the “White Card,” certifies that a worker has completed the necessary safety training and is aware of the health and safety procedures required on a construction site. The training covers essential topics such as risk management, emergency procedures, and the proper use of personal protective equipment. The process typically involves completing a short course offered by a registered training organization, which includes both theoretical and practical components. Once acquired, the White Card serves not only as a legal requirement but also as a testament to the worker’s commitment to maintaining a safe and efficient work environment.

Timeline

Packager

Allied Express
2023.11 - 2024.05

Manager

Hungry Jacks
2022.11 - Current

High School Diploma -

Bass High School
Nader Soueissi