Nader Youssef
Summary
Certified and results-driven Senior Project Manager with a proven track record of delivering complex IT projects and digital transformations across diverse sectors, including healthcare, insurance, banking, financial services, logistics, and telecommunications in Australia. Expertise in implementing CRM, ERP, HCM, HRIS, and HR Payroll cloud-based systems. Proficient in managing end-to-end project lifecycles while leading cross-functional teams and coordinating with vendors to ensure seamless execution. Skilled in engaging stakeholders and senior management to foster collaboration and drive project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior project manager, CRM & digital transformation
Flourish Australia
04.2023 - 09.2025
- Established project governance structure, sponsor & stakeholders RACI. 5 streams and team structure (Data Migration, change management, vendor build, test stream, business transformation processes, Go-Live and BAU transition streams).
- Delivered Project delivery strategy, change management strategy, testing strategy, go live & BAU strategy.
- Performed vendor’s tenders’ analysis, vendor selection and engagement (10 vendors) via Master Services agreements (MSAs) and statements of works (SOWs).
- Delivered detailed delivery plans including program management plan (PMP), resources structure, project schedules, issues and risks registers, decision register.
- Chaired steering committees involving sponsor COO, CFO and CIO.
- Reported regularly to Flourish board of directors and Digital transformation board.
- Managed ~10 internal team of functional and technical resources, product owners and SMEs.
- Established a new data warehouse on Microsoft Azure and Microsoft Fabrics (Power BI).
- Managed a complex data migration stream including design, data security and data governance protocol, scoping and transformation business rules, data cleansing, and post data migration validation rules.
- Implemented a complex set of business reporting tools build on Power-BI and MS-Fabrics.
- Established and delivered the cutover and hyper-care support strategy, including BAU transition.
- Performed detailed security penetration and compliance testing.
- Established post implementation review measuring project benefits, system uptake and ROI.
- Mental Health service provider
- Greenfield Microsoft Dynamics 365 CRM, MS-Fabrics Data warehouse, business process transformation & large change management & training scope for ~750 user base.
- System implementation SDLC, 12 integration nodes including NDIS, complex data migration.
- Budget: 2-digits multi-million dollars budget.
- Awarded a formal appreciation letter from Chairman of Board of Directors upon successful completion of transformation program on time and under-budget.
Senior project manager, CRM & digital transformation
DB Schenker Australia & NZ
09.2022 - 04.2023
- Stakeholder engagement, managed small team of BAs and SMEs defining the business solution and forming project scope.
- Project planning, issues and risk management, budget management.
- Engaging vendors and internal business analysts to gather requirements and design system implementation.
- Managed change management and training resources team delivering business change across 22 branches Australia and New Zealand.
- International logistics Co.
- Joint Business and IT project management role responsible for implementation of HR Compliance platform.
Senior project manager, HCM & Payroll implementation
For Health Group
01.2022 - 09.2022
- Established project and led a team of business BAs, SMEs, technical resources, vendors, and consultants to deliver following streams: Business & SMEs stream: Defining core business requirements, to be processes for core HR, finance, and a new Payroll.
- Established Data migration stream to separate payroll data from parent legacy SAP HR and Payroll to new Dayforce HR and payroll platform, established data migration strategy and plan, testing strategy including parallel multiple pay runs and penny testing.
- Integration Stream downstream to Dynamics 365 Finance General ledger.
- Established testing stream and test manager to perform functional testing UAT, payroll testing, finance integration testing, data migration testing, security compliance testing.
- Established the Change and training stream: delivering extensive communication and training plans.
- Established Time and Attendance business rules in compliance with industry awards.
- Rolled out new IPADs Clock in/out devices replacement to Kronos Clocks.
- Hospitals & Medical centers
- HCM & Payroll implementation in Ceridian Day Force cloud platform, new payroll (demerger from parent company) migration from SAP & Kronos legacy, new time & attendance tools, Dynamics 365 finance integration, ~2100 IPADs rollout to medical centers and staff across 80+ medical centers.
Senior project manager, HCM & Security implementation
AMP Bank
01.2021 - 01.2022
- Responsible for technical teams delivering Integration architecture, patterns, designs and build across the landscape (New Oracle Fusion platform to all existing AMP legacy systems including IDAM and Data warehouse, 70 batch interface files including finance and payroll interfaces.
- Delivery of Integration architecture, patterns, designs and build across the landscape (New Oracle Fusion platform to all existing AMP legacy systems including IDAM and Data warehouse).
- Responsible for delivery of Identity management design including complex Authentication protocols compliant with AMP security standards.
- Led vendors and internal teams performing Security Penetration testing for HCM solution.
- Australia
- Projects description & size (Multiple projects): Managed Oracle Fusion HCM platform & remediation and integration project. Managed Digital Identity management system IDAM integration project & security compliance. Managed and delivered multiple Cloud migration projects.
Senior project manager Success Factors HCM & release manager
NSW Department of Education
09.2017 - 12.2020
- Reporting directly to group program director and 2nd in-charge senior project manager working directly with 7 stream project managers, I held the below positions: Digital project manager.
- Developed Digital transformation strategy & principles to guide the delivery methodology.
- Delivered Digital UI Interface Standards combining International Industry standards, NSW Government and NSW Department of Education Standards and compliance needs.
- Managed business analysts defining over 5000 recruitment functions and features on desktop, Tablets & Mobiles.
- Managed test leads to produce functional, security, load, and integration testing plans and cases.
- Led a team of Technical Architects, UI designers as well as Business functional and process analysts.
- Implementation & release manager.
- Delivered complex end-to-end cutover strategy, detailed plan and technical run sheet.
- Designed 4 full dress rehearsals (including core cloud application, config, data migration, communications, check-points, and war room simulations).
- Managed 72 technical and business cutover resources.
- Managed the change team delivering of comprehensive communication strategy and plan.
- Established and managed the cutover control room, managed cutover lead engineer, and team logistics including accommodation and travel arrangements.
- Managed team of 6 cutover managers rostered 24/7 during 3-weeks cutover window for each dress rehearsal and actual production release.
- BAU Transition manager.
- Delivered of Terms of Reference and established a formal Service Transition Working group.
- Delivered comprehensive BAU Transition Strategy & approach and presented for sponsors, directors, and multiple steering groups endorsements.
- Delivered a comprehensive organisation-wide Service Transition plan for over 50 systems impacted.
- Established Go/No Go and Operational Acceptance Criteria.
- Designing and Establishing Target Operating Model (Business & technical streams).
- Designed and implemented Service Design and Support Modelling, including Help Desks, Internal and vendors.
- Program description & size: HCM SuccessFactors and Payroll implementation program largest HCM program in Southern hemisphere. Multi-million dollars program structured into 7 large individual projects. Complex stakeholder structure involving Sydney and regional business directorates. Complex data migration stream. 56 legacy systems in scope, 130,000 Staff, Schools principals and teachers in addition to corporate & finance stakeholders and user groups. 2,218 schools across NSW impacted and in scope. 4 consecutive production releases, 3 weeks 24/7 cutover window each release. 72 resources, 3 technical architects and multiple solution designers, multiple vendors.
Senior project manager Mastercard Loyalty platform
Mastercard
01.2016 - 08.2017
- Established and managed End-to-end program management accountable for technical and business streams.
- Planning 5 delivery streams delivering in Agile methodology, digital designs, requirements gathering, development and testing, security, infrastructure stream data migration, and integration streams.
- Program management activities include planning, executing, and controlling scheduled activities.
- Performed extensive engagement with senior stakeholders’ including regular reporting.
- Held Steering Committee meetings onshore and with MasterCard US, reporting on project progress.
- Led a team of business analysts and subject matters experts in defining platform requirements and business rules/processes, technical integration and security requirements, requirements spread across multiple clients in Australia and Asia pacific, involving different digital designs, complex personalisation requirements, and multi-lingual needs.
- Defined, planned, and tracked data migration stream, infrastructure stream, digital delivery and change management streams involved in the end-to-end project.
- Sydney Australia
- Program description & size: Mastercard Loyalty Digital transformation program implementation on Adobe Experience Manager (AEM) A master template website utilised in all retailers offering MasterCard loyalty worldwide, project involved News Limited and ANZ bank in Australia.
Senior project manager, CRM & Digital
NRMA
01.2013 - 12.2015
- End-to-End technical and business project management role.
- Chaired and reporting directly into 2 Steering groups (IAG & NRMA) involving CTOs, Board of Directors, and Legal councils and stakeholders on both organisations.
- Delivered CRM business and technical implementation strategies and presented to stakeholders.
- Technical deliverables included Digital design, APIs and Integration deliverables, Self-Service features, data migration, infrastructure deliverables, security designs, and tests.
- Local and offshore Vendors management.
- Established and led test managers and testing team.
- Led teams to define and deliver business requirements, process to-be and process improvements.
- Led the change management and Training and communication for over 5000 users.
- Established project governance structure included project charter, methodology, governance forums, and Audits.
- Program description & size: NRMA & IAG CRM and NRMA membership portal on Siebel Data migration of ~2.2 million NRMA members. Digital design, Self-service membership portal, business process transformation. Massive change management, communication, and training activities throughout the project.
Education
MBA - MBIT: Master Business & IT Management
UTS Sydney
Sydney, Australia01.2004
Bachelor of Accounting - Major Business & Finance
ASU
Cairo, Egypt01.1987
Skills
- Business case & project initiation
- RFPs, vendor selection, commercial contracts
- Cross-functional team leadership
- Excellent stakeholder management
- Detailed Budget management & reporting
- Effective & clear communication
- Expert in Change management & Training
- Transition to BAU, support plans
- Agile methodology
- Multi-project management
- Strong Project lifecycle management
- Vendor management
Accomplishments
- Awarded a personal Honor's appreciation from Chairman of Board of Directors upon successful completion of multi-million transformation on time and under budget, testimony and reference to my skills and capabilities.
Certification
- Certified Agile Project Manager
- Certified Prince2 Project Manager
Personal Information
Title: Senior Projects Manager
Earlier Positions
- Vodafone Australia & NZ, Project Manager & Release Manager, 5 years
- British American Tobacco, Sydney, E-Business Project Manager, 1 year
- Commonwealth Bank (EDS), Sydney, Project Manager (Infrastructure), 1 year
- NSW Roads & Traffic Authority (now RMS), Project Manager, 5 years
Timeline
Senior project manager, CRM & digital transformation
Flourish Australia
04.2023 - 09.2025
Senior project manager, CRM & digital transformation
DB Schenker Australia & NZ
09.2022 - 04.2023
Senior project manager, HCM & Payroll implementation
For Health Group
01.2022 - 09.2022
Senior project manager, HCM & Security implementation
AMP Bank
01.2021 - 01.2022
Senior project manager Success Factors HCM & release manager
NSW Department of Education
09.2017 - 12.2020
Senior project manager Mastercard Loyalty platform
Mastercard
01.2016 - 08.2017
Senior project manager, CRM & Digital
NRMA
01.2013 - 12.2015
MBA - MBIT: Master Business & IT Management
UTS Sydney
Bachelor of Accounting - Major Business & Finance
ASU