NADEZDA (NADIA) RAWSON
Myaree,Australia
Summary
Well-qualified Real Estate Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
13
13
years of professional experience
Work History
Property Manager and Body Corporate Manager
Foresite Management And Roost Realty
04.2017 - 03.2022
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Communicated effectively with owners, residents and on-site associates.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Travel Consultant
Dnata World Travel
11.2014 - 10.2016
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Call Center Customer Service Representative
Emirates Airlines
03.2013 - 11.2014
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Resolved customer complaints and addressed emergency requests and needs.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Answered up to 50 incoming calls in busy, fast-paced global call center.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Property Manager Representative
Family Business
05.2009 - 02.2013
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Boosted occupancy by leveraging market knowledge and successful promotional strategies.
- Distributed and followed up on tenant renewal notices.
- Maintained sufficient number of units market-ready at all times.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Communicated effectively with owners, residents and on-site associates.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Education
Unrestricted Real Estate Agent
REIWA
02.2024
REINT Certificate IV in Property Services (Real Estate) Course -
Real Estate Institute of Northern Territory
Darwin, NT2017
Bachelor of Science (B.Sc - Economics
World Technology Institute
Orenburg, Russian Federation2009
Skills
- MS Office, MS PowerPoint, MS Excel, MS Word, MS Access
- Cash flow
- Contracts
- Customer Service
- English
- Event Management
- Focus
- Inventory
- Invoicing
- Marketing
- Problem solving skills
- Real Estate
- Research
- Retail
- Russian
- Sales
- Writing skills
- Understanding of sales retention
- Sales contracts and agreements
- Sales and marketing understanding
- Property tours and inspections
- Documentation skills
- Contract Negotiation
Timeline
Property Manager and Body Corporate Manager
Foresite Management And Roost Realty
04.2017 - 03.2022
Travel Consultant
Dnata World Travel
11.2014 - 10.2016
Call Center Customer Service Representative
Emirates Airlines
03.2013 - 11.2014
Property Manager Representative
Family Business
05.2009 - 02.2013
Unrestricted Real Estate Agent
REIWA
REINT Certificate IV in Property Services (Real Estate) Course -
Real Estate Institute of Northern Territory
Bachelor of Science (B.Sc - Economics
World Technology Institute
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