Nadia Akter Mou
105 14 170th Street Jamaica
Summary
Dynamic manager with a proven track record at Roti on Roll And Guyanese Coffee Shop, excelling in sales management and customer relationship management. Enhanced operational efficiency and customer satisfaction through effective feedback implementation and exceptional service. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
CSR
Domino's
03.2025 - Current
Front Desk Manager
Krispy Chicken and Coffee
09.2024 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries
- Kept accounts in balance and ran daily reports to verify totals.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced guest experience with exceptional service and positive demeanour during checkout process.
Manager
Roti on Roll And Guyanese Coffee Shop
04.2024 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality on both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes with restaurant.
- Reconciled cash and credit card transactions to maintain accurate records
Head Of Finance and Management
Fahrenheit Limited
- Accounts Maintenance
- E-commerce Maintenance
- I had my own business in Bangladesh and Malaysia. Export import by garments goods
- Inventory management for shop and online sales
- Company accounts maintenance (trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives)
- Products inventory (handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct)
- E-commerce management
-
Food Delivery
-
Coffee Making
Education
Bachelor of Arts - Soil Science
National University Gazipur
Bangladesh - Dhaka - Mymensingh Hwy, Gazipur 170411-2016
(HSC) Mirpur Girls Ideal Laboratory Institute
R95C+2G5, Mirpur Road, Dhaka 1216, Bangladesh01-2012
(SSC) Mirpur Girls Ideal Laboratory Institute
R95C+2G5, Mirpur Road, Dhaka 1216, Bangladesh01-2010
Skills
- Sales Management
- Inventory Control
- Results Based Leadership
- Sales Team Motivation
- Account Management
- Customer Relationship Management
- Consultative Selling
- Cold Calling
- Upselling
- Effective Customer Communication
- Coffee Making
Languages
Bengali
Native or Bilingual
English
Professional Working
Signature
Signature of Nadia Akter Mou:
Date:
Timeline
CSR
Domino's
03.2025 - Current
Front Desk Manager
Krispy Chicken and Coffee
09.2024 - 03.2025
Manager
Roti on Roll And Guyanese Coffee Shop
04.2024 - 09.2024
Head Of Finance and Management
Fahrenheit Limited
-
Food Delivery
-
Coffee Making
Bachelor of Arts - Soil Science
National University Gazipur
(HSC) Mirpur Girls Ideal Laboratory Institute
(SSC) Mirpur Girls Ideal Laboratory Institute
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