Nadia Alam
Fairy Meadow,NSW
Summary
Results-driven professional with experience in payroll processing, retail management, and administrative support. Skilled in financial accuracy, staff coordination, and customer service. Proven ability to manage operations, handle confidential data, and ensure compliance. Seeking to leverage payroll and administrative expertise in a banking or corporate environment.
Overview
6
6
years of professional experience
Work History
Retail Sales Manager
Smiggle, premier group
Wollongong , Nsw
10.2024 - Current
- Managed daily retail operations, ensuring achievement of sales targets and high customer service standards.
- Implemented promotional strategies to drive store traffic and engagement.
- Performed cash handling, reconciliations, and end-of-day reporting with a high level of accuracy.
- Supervised and trained team members, improving productivity and staff performance.
- Handled customer inquiries and resolved issues professionally, maintaining strong client relationships.
- Monitored store performance and prepared sales reports to support decision-making.
- Maintained inventory control and ensured compliance with company policies and procedures.
Restaurant General Manager
Rashays
Shellharbour, NSW
03.2023 - 09.2024
- Directed daily operations of a high-volume restaurant, managing a team of 30+ staff.
- Managed end-to-end payroll processing, ensuring accurate wage calculations and timely payments.
- Oversaw staff scheduling, tax compliance, and payroll-related administration.
- Implemented payroll and operational systems to improve efficiency and reduce errors.
- Recruited, trained, and retained staff, improving overall team performance.
Shift Supervisor
Rashays
North Wollongong, NSW
05.2022 - 02.2023
- Supervised restaurant operations, ensuring adherence to service standards and operational protocols.
- Assisted with staff recruitment, onboarding, and payroll, preparing employee work schedules and ensuring timely wage payments.
- Collaborated with management to maintain efficient staff levels during peak hours, reducing overtime and controlling labor costs.
- Developed team members through coaching and hands-on training, fostering career growth and improved performance.
- Casual Dining
Receptionist
One Agency
Macquarie Fields
01.2022 - 04.2022
- Answered and directed incoming calls, emails, and inquiries to the appropriate departments.
- Managed front desk operations, including greeting clients, scheduling appointments, and handling mail.
- Provided administrative support to various departments, including data entry, filing, and document management.
- Ensured a welcoming environment for visitors and employees by maintaining a clean and organized reception area.
- Assisted with inventory management and ordered office supplies when needed.
Payroll Assistant
ZXY International
Dhaka, Bangladesh
02.2021 - 10.2021
- Helped to manage payroll process for employees, ensuring timely and accurate wage payments.
- Maintain employee records and ensure compliance with tax regulations and company policies.
- Reconcile accounts and assist with monthly financial reporting.
- Process invoices, payments, and other financial transactions.
- Support the accounting team in managing financial documentation and audits.
Accounts Administration Intern
Maksons Group
Dhaka, Bangladesh
08.2020 - 11.2020
- Entering financial transactions into accounting software (e.g., invoices, receipts, and payments).
- Updating spreadsheets and records for accuracy and completeness.
- Assisting with the preparation, distribution, and filing of invoices.
- Ensuring all invoices are processed and paid on time.
- Supporting the preparation of financial reports, balance sheets, income statements, and cash flow reports.
- Gathering data for monthly, quarterly, or yearly reports.
- Supporting communications with clients regarding outstanding payments or invoicing issues.
- Answering queries related to account balances and transactions.
Education
Bachelor of Business Administration - (Major- Accounting)
Southeast University
Dhaka, BangladeshSkills
- Payroll Processing & Administration
- Cash Handling & Reconciliation
- Financial Reporting & Data Accuracy
- Customer Service & Client Relations
- Data Entry & Record Management
- Staff Supervision & Training
- Compliance & Policy Adherence
- Microsoft Office (Excel, Word, Outlook)
References
Available upon request
Timeline
Retail Sales Manager
Smiggle, premier group
10.2024 - Current
Restaurant General Manager
Rashays
03.2023 - 09.2024
Shift Supervisor
Rashays
05.2022 - 02.2023
Receptionist
One Agency
01.2022 - 04.2022
Payroll Assistant
ZXY International
02.2021 - 10.2021
Accounts Administration Intern
Maksons Group
08.2020 - 11.2020
Bachelor of Business Administration - (Major- Accounting)
Southeast University