Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Nadia Aumua

Summary

My objective is to secure a role within a company with considerable career advancement opportunities. A role where I can utilize my existing skills and abilities, while learning new skills and being a valued team member of an organization. I am a reliable and punctual worker with a neat, clean and professional appearance. I believe I have an infectious personality with a great verbal communication skills, which enables me to be a great team player as well as a hard working individual. I would value the opportunity to share my knowledge so that my career serves a meaningful purpose.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Dnata
10.2023 - 07.2025
  • Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.
  • Guided passengers through security checkpoints and to correct terminals.
  • Assisted unaccompanied minors according to airport procedures to facilitate child safety.
  • Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel.
  • Delivered quality customer service through efficient problem solving techniques when dealing with difficult customers.
  • Resolved conflicts among passengers arising from seating arrangements or other issues within the cabin environment.

Pick and packer

E Pharmacy Chemist Warehouse
07.2022 - 09.2023
  • Kept workspace neat, clean, and organized at all times for safety purposes.
  • Packed items into boxes according to size and weight restrictions specified by shipping company.
  • Assembled boxes and containers according to size specifications of the product.
  • Utilized protective packaging to support safe product delivery.
  • Demonstrated proficiency in packing, labeling, and sorting items for shipment.
  • Reported any damages or discrepancies of incoming goods immediately upon receipt.

Picker and Packer

BR International
11.2020 - 04.2022
  • Picked customer orders, reviewing for correct number and type of product to eliminate errors.
  • Maintained organized and clean work area.
  • Rotated between jobs to pull items, pack items, and load pallets.
  • Utilized RF scanner to track inventory levels and update the database accordingly.
  • Maintained accurate records of all picked items, including quantity, size and product type.
  • Operated pallet jacks and forklifts to move heavy loads safely around the warehouse.

Restaurant Waiter

Thai splendid
08.2018 - 10.2020
  • Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
  • Greeted patrons at assigned tables and promptly addressed questions and requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.
  • Greeted customers and provided menu information to create a positive dining experience.
  • Managed difficult situations professionally by remaining calm under pressure.
  • Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.

Education

High School Diploma -

Mount Ridley College
Melbourne, VIC
12-2020

Skills

  • Customer service management
  • Strong organization
  • Baggage handling
  • Passenger assistance
  • Heavy lifting
  • Picking and packing
  • Attention to detail
  • Cleaning and organizing
  • Team collaboration
  • Time management
  • Self-motivated and disciplined
  • Loading and unloading
  • Order picking
  • Warehouse safety
  • Sorting and labeling
  • Shipping and receiving
  • Customer service and communication skills
  • Effective customer service
  • Emergency procedures

Certification

First Aid

Awards

2019 - Community award, Certificate of Hard work to complete work at High standards, 2018 - Best & fairest for Westside Netball Club, Most Committed for Elite Sports Program at Mount Ridley College, Completion Certificate: Elite Sports Program

Timeline

Passenger Service Agent

Dnata
10.2023 - 07.2025

Pick and packer

E Pharmacy Chemist Warehouse
07.2022 - 09.2023

Picker and Packer

BR International
11.2020 - 04.2022

Restaurant Waiter

Thai splendid
08.2018 - 10.2020

High School Diploma -

Mount Ridley College

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Nadia Aumua