To diversify my career path to include work within community services to fulfil my desire to give back to our society through helping those who are in need.
Overview
28
28
years of professional experience
Work History
Residential Worker
Stretch-A-Family
08.2015 - Current
I am currently working for Stretch-A-Family as a residential support worker. I work with young people in a residential setting who have challenging behaviour and suffer from high and complex needs. Ensuring that young people are adequately cared for is the key factor of my job within this service.
Day to day duties, life skills, employment, education, medical. Other duties are as follows:
1. Attending case review / conferences for young people
2. Menu plans / activity calendars
3. Medical reviews / counselling / psychologists
4. Education / activities
5. Administer medication
6. Working along side FACS, Juvenile Justice , Dep of Education
Residential Worker
Life Without Barriers
11.2013 - 08.2015
I held a residential support worker role with Life Without Barriers as a residential Worker. I work with young people in the houses who have challenging behaviour and suffer from high and complex needs. Ensuring that young people are adequately cared for is the key factor of my job within this service.
Day to day duties, life skills, employment, education, medical. Other duties are as follows:
1. Outcomes for young person/ effective case management plan
2. Ensuring the home for young person is running adequately
3. Budgeting
4. Working along side Department of Community Services framework / policies
5. Attending case reviews/ case conferences
6. Ensuring menu plans, activity calendars and effort recognition charts are completed on a regular basis with young person.
Consultant
Bankwest – Liverpool
01.2011 - 10.2013
Duties: Customer service on Teller, opening accounts, personal loan applications, credit card applications, customer service, observing strict OHS, handling large amounts of money, end of day balancing, resolving account problems and assisting customers to improve their financial position.
Medical Receptionist
Glenhaven Clinic – Dr E.M. Hanna
04.2008 - 09.2008
Duties: Answering phones, making appointments, filing, general cleaning and sanitising, liaising with medical suppliers and invoicing
Advertising Account Manager
Express Publications
07.2005 - 04.2008
Craft titles - Australian Country Threads, Australian Patchwork &Quilting, Handmade, Australian Country Craft, Patchwork &Stitching, Scrapbooking Memories, Stamping &Papercraft, Creating Keepsakes, Australian Decorative Painting
Homemaker titles - Country Home Ideas
Duties: Meeting and exceeding sales targets for various craft titles; Phone &face-to-face advertising sales; Sourcing new business &servicing existing clients; Creating individual advertising packages for clients; Creating editorial features to support advertising revenue; Problem management/conflict resolution; Design suggestions for artwork; Placement of advertisements, customer service and account inquiries.
Sales Representative
Capital Transport
06.2004 - 07.2005
Duties: Selling transport and logistics solutions throughout Sydney and Greater Sydney. Managing and growing my client portfolio. Cold calling and liaising with existing clients. Exceeding KPI’s including number of new clients per week and sales targets. My time was spent 2 days in the office cold calling (making appointments with prospective clients), 2 days on the road attending these appointments and 1 day visiting my existing clients ensuring they were happy with the service provided.
Store Duty Manager
IGA Supermarket, Dural
12.2001 - 06.2004
Duties: Supervising of staff, receiving of stock, ordering of stock, money handling, banking, delegating tasks to staff, customer service, and dealing with customer enquiries/complaints and ensuring the efficient overall running of the supermarket.
Customer Service Manager
IGA Supermarket, Dural
12.1999 - 12.2001
Duties: Managing and supervising front end operations. Managing checkout staff, customer service (enquiries and complaints), front end roster, cash handling, balancing of cash registers at end of day, banking, cleaning.