Nadia Deng
Perth,WA
Summary
Customer focused service professional with over five years of experience delivering high volume support in fast paced, structured environments. Proven ability to manage inbound customer inquiries, resolve issues efficiently, and accurately using multiple systems. Recognised for clear communication, strong problem resolution, and resilience under pressure. Brings adaptability, and a reliable, process driven approach to customer service, and is motivated to contribute to a professional call centre environment where resilience, reliability, and continuous improvement are valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
Caversham, WA
09.2022 - 11.2025
- Delivered high volume customer service in a busy retail environment, consistently achieving positive customer feedback, while building rapport.
- Provided efficient, calm and professional customer support and solutions when faced with unsatisfied customers.
- Managed customer enquires, resolved issues promptly, and maintained strong service standards during peak periods.
- Efficiently operated POS and inventory systems, ensuring accurate transactions and stock records.
- Trained and supported new team members in service and technology procedures, with empathy and efficiency.
- Prioritised tasks across multiple work stations with strong time management and adaptability.
Restaurant Waiter
Flame 400
Ellenbrook, WA
03.2022 - 09.2022
- Delivered exceptional customer service, ensuring positive dining experiences and guest satisfaction.
- Assisted in menu navigation, showcasing daily specials and resolving customer inquiries effectively.
- Collaborated with kitchen staff to expedite orders, ensuring timely food delivery during peak hours.
- Trained new staff on service protocols and restaurant policies, fostering a collaborative team environment.
- Upsold menu items through effective communication strategies, contributing to increased sales.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Customer Service Team Lead
Hungry Jack's
Ellenbrook, WA
03.2020 - 03.2022
- Lead and mentored team members alongside management, to enhance skills and improve overall performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Utilised safe food handling and high standards of customer service and operational efficiency.
Education
Bachelor of Science - Health Sciences
Curtin University
Perth, WACertificate III Tourism
Skills Strategies WA
Perth, WASkills
- High volume inbound customer service
- Professional phone communication and active listening
- Responding to customer enquiry resolutions with clarity, compassion and attentiveness
- Resilience and professionalism under pressure
- Time management and working towards targets
- Policy, procedure and compliance awareness
Timeline
Customer Service Representative
Coles Supermarket
09.2022 - 11.2025
Restaurant Waiter
Flame 400
03.2022 - 09.2022
Customer Service Team Lead
Hungry Jack's
03.2020 - 03.2022
Bachelor of Science - Health Sciences
Curtin University
Certificate III Tourism
Skills Strategies WA