Nadia Ebrahimi
Quakers Hill,NSW
Summary
Proven Customer Service Representative at Construction Innovations, adept in CRM and problem-solving, enhanced customer loyalty through empathetic complaint resolution and professional dispute management. Excelled in high-stress situations, leveraging critical thinking and Microsoft Office proficiency, significantly improving client relations and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Construction Innovations
NSW
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate IV - Accounting And Book Keeping
TAFE
Blacktown, NSW06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Client Relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Data Collection
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Technical Support
- Live chat support
- Multi-line phone talent
Timeline
Customer Service Representative
Construction Innovations
05.2021 - Current
Certificate IV - Accounting And Book Keeping
TAFE