Nadia Habibi
Sydney
Summary
I am a highly motivated and customer-focused professional with a strong background in retail, seeking a position where I can leverage my expertise in customer service, cash handling, and team management. With a proven ability to build rapport with customers, resolve issues efficiently, and lead teams to achieve sales goals, I am eager to contribute to a dynamic team environment. My goal is to enhance the customer experience by delivering exceptional service, optimizing store operations, and driving customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Polo Ralph Lauren
09.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Product Specialist
Apple
07.2022 - 02.2023
- Educated customers on the features and benefits of Apple products, driving sales and customer satisfaction
- Provided technical support and troubleshooting for a range of devices, ensuring a seamless user experience
- Collaborated with team members to achieve sales targets and maintain high standards of customer service.
Tutor/ Clinician
Lindamood-Bell Learning Processes
11.2020 - 12.2022
- Delivered personalized tutoring sessions to students, focusing on reading comprehension and cognitive skills
- Developed and implemented individualized learning plans to meet students' unique needs
- Maintained detailed records of student progress and communicated regularly with parents and staff.
Sales Assistant
Coles Supermarkets
11.2019 - 11.2020
- Supported daily store operations, including product placement, stocking, and customer assistance
- Handled customer inquiries and resolved issues promptly, contributing to a positive shopping environment
- Managed cash registers, balanced tills, and ensured accurate financial reporting.
Sales Assistant
IKU Wholefoods
10.2019 - 06.2020
- Provided customer service, ensuring a welcoming and informative shopping experience
- Assisted with inventory management, restocking shelves, and maintaining store cleanliness
- Processed sales transactions efficiently and accurately, handling cash and electronic payments.
Education
Bachelor of Information Technology -
Macquarie University
04.2024
Skills
- Customer Service
- Cash Handling
- Management
- Client Relationship
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Market Analysis
- Product Demonstrations
- Business Analysis
- Sales expertise
- Database Management
- High technical skills
- Problem-Solving
- Exceeds sales goals
Timeline
Sales Associate
Polo Ralph Lauren
09.2024 - Current
Product Specialist
Apple
07.2022 - 02.2023
Tutor/ Clinician
Lindamood-Bell Learning Processes
11.2020 - 12.2022
Sales Assistant
Coles Supermarkets
11.2019 - 11.2020
Sales Assistant
IKU Wholefoods
10.2019 - 06.2020
Bachelor of Information Technology -
Macquarie University
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