Nadia Hammond
Sydney,NSW
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
20
20
years of professional experience
Work History
Business Manager
Vimwood Australia Pty Ltd
03.2023 - Current
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Interacted well with customers to build connections and nurture relationships.
- Successfully managed organisational change initiatives, minimising disruptions to daily operations while achieving desired outcomes.
- Training of new employees.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Implemented cost-cutting measures, resulting in substantial savings for the organisation without compromising on quality or performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Organised and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Production Manager
Vimwood Australia Pty Ltd
07.2021 - 02.2023
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Championed sustainability initiatives within the organisation, reducing environmental impact through waste reduction and energy-efficient practices.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Reviewed work for quality and compliance with company standards and design specifications.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximising both efficiency and customer satisfaction.
- Coordinated with other departments to align production with customer requirements.
- Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Resolved issues quickly to maintain productivity goals.
- Delivered direct feedback to senior management regarding project visibility and status.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head-on.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
Buyer
Vimwood Australia Pty Ltd
11.2019 - 06.2021
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Enhanced quality control measures by establishing clear criteria for vendor selection and conducting thorough evaluations of potential partners.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Mitigated risks associated with supply chain disruptions by developing contingency plans and maintaining a diverse supplier base.
- Studied and monitored market trends to identify potential suppliers.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Organized cross-functional teams to review proposals from various suppliers, ensuring the most advantageous offers were selected.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
- Streamlined purchasing processes by implementing efficient systems and procedures for order management.
- Developed and improved account relationships.
- Evaluated product quality and vendor performance to maintain quality standards.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Designed and implemented process improvements to streamline purchasing process.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Brand Manager
Domayne
07.2016 - 11.2019
- Researched and identified new opportunities for product and brand development.
- Created and managed social media campaigns to increase brand engagement.
- Wrote and distributed press releases to increase brand visibility.
- Consulted with product development teams to enhance products based on customer interest data.
- Coordinated with design and media teams to develop high-quality creative assets.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touchpoints.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Monitored industry news closely, staying abreast of emerging trends for quick adaptation of branding strategies accordingly.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Assistant Buyer
Dick Smith Electronics
01.2015 - 03.2016
- Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
- Researched and evaluated market trends and industry developments to optimize purchasing strategies.
- Generated financial detailing performance metrics and savings achieved through strategic buying.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Collaborated with sales team to identify and fulfill customer needs.
- Assisted in creating engaging visual displays by providing input on product placement and selection based on sales data analysis.
- Managed and maintained purchase orders and invoices.
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Participated in trade shows and industry events to establish new vendor connections and expand product offerings.
- Managed open-to-buy budgets efficiently by tracking expenditures and making informed adjustments based on financial goals.
- Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Managed time efficiently in order to complete all tasks within deadlines.
Merchandise Assistant
Big W
03.2009 - 12.2014
- Monitored inventory levels closely to reduce overstock situations, resulting in reduced markdowns and improved profit margins.
- Conducted regular store audits to verify compliance with company policies.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Presented store update suggestions and layouts to management and stakeholders.
- Collaborated with buying team to optimize product selection, ensuring a diverse and competitive assortment of merchandise.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Liaised with e-commerce team to ensure consistent product representation across all sales channels, maximizing brand exposure and driving online sales growth.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Facilitated smooth communication between departments during special events or promotions, ensuring seamless execution at all times.
- Updated pricing and signage to complete product displays and educate customers.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Coordinated with visual merchandising team to create cohesive store environments that reflected brand identity and enhanced customer experience.
- Verified products appeared at correct locations in proper quantities.
- Maintained strong vendor relationships through effective communication, fostering collaboration on exclusive products and promotions.
- Streamlined inventory management processes for increased efficiency in restocking and tracking product availability.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Buying Assistant
Woolworths Supermarket
08.2004 - 03.2009
- Supported the development of new private label products by assisting in sourcing materials and suppliers.
- Provided accurate and up-to-date records of leading procurement procedures.
- Reduced production downtime by overseeing quality control and assembly.
- Enhanced customer satisfaction by providing excellent service and handling inquiries promptly.
- Achieved timely delivery of products by closely monitoring shipping schedules and addressing potential delays.
- Managed sample requests from vendors ensuring timely receipt of samples for buyer evaluations.
- Increased efficiency in purchasing activities by performing data analysis on past orders and adjusting future orders accordingly.
- Collaborated with cross-functional teams to ensure seamless execution of promotional events and seasonal changes.
- Improved vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Coordinated with suppliers to resolve issues related to product quality, deliveries, or invoicing disputes.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Managed database of vendor details and pricing information to maintain organization.
- Monitored competitor offerings through online research to stay updated on current market trends.
- Provided administrative support such as managing calendars, scheduling meetings, preparing presentations, which contributed to an organized work environment.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Business Management - Business Management
University of Western Sydney
Penrith, NSWSkills
- Client Account Management
- Business Administration
- Staff training/development
- Policy Development and Enforcement
- Analytical Thinking
- Purchasing and planning
- Documentation proficiency
- Business Growth Initiatives
- Project Management
- Calendar Management
- Schedule Management
- Administrative Management
- Process Improvement
- Product Launches
- Database Maintenance
Timeline
Business Manager
Vimwood Australia Pty Ltd
03.2023 - Current
Production Manager
Vimwood Australia Pty Ltd
07.2021 - 02.2023
Buyer
Vimwood Australia Pty Ltd
11.2019 - 06.2021
Brand Manager
Domayne
07.2016 - 11.2019
Assistant Buyer
Dick Smith Electronics
01.2015 - 03.2016
Merchandise Assistant
Big W
03.2009 - 12.2014
Buying Assistant
Woolworths Supermarket
08.2004 - 03.2009
Bachelor of Business Management - Business Management
University of Western Sydney
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