Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Hinks

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable person with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Accounts Receivable Officer

St John Of God Hospital
06.2019 - Current


  • Responsible for the overall integrity, including accuracy completeness and timelines of billing and receivables.
  • Liaise with Health Funding team, Supervisor/Manager Billing and Receivable if any discrepancies with any charges or set up of contracts.
  • Liaise with medical, nursing and other Hospital staff or external parties to ensure the completion and accuracy of documentation as required for billings and receivables
  • Ensure that all information and/or attachments have been entered into the relevant systems as per agreements.
  • Process payments received by post, phone, including cheques, credit cards, BPay, Quick Terminal and direct credits.
  • Maintains the follow up of outstanding accounts.
  • Prepare and deliver documentation for refunds, journals and credit notes to be processed.
  • Process all approved refunds, journals and credit notes.
  • Resolve and action rejections, queries, errors and exceptions in relation to Billing and Receivables.
  • Assist in the implementation manual systems / processes.
  • Processes / services to meet agreed service level agreements and customer expectations.
  • Communicates effectively with all health funds and other internal /external customers to ensure billing information obtained is accurate and revenue is maximized.
  • Ensure billing complies with contractual agreements / arrangements and requirements as set by the Hospitals and/or Group Health Fund team.
  • Assists with any internal and external audit recommendations relating to billing and receivables.


Account Manager

Clover Pty Ltd
10.2008 - 02.2016
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Building and retaining customer service.
  • Managing 24 Merchandiser's.
  • Managing and supporting 250 Principal products.
  • Negotiating extra space in stores.
  • Controlling orders and returns.
  • Managing more than 500 products.
  • Increasing Sales
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing.
  • Capitalized merging trends in customer preferences and marketplaces when developing and implementing targeted solutions.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts.
  • Built strong client relationships and provided high value-adding services, resulting in company market share increase.
  • Serviced accounts on a regular basis to propose new products or services and maximize revenue.
  • Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Consistently hit and exceeded sales goals.
  • Maintained and organized a customer database of over 50 clients.
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more sales.
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.

Call Centre Representative

Clover Pty Ltd
08.2005 - 10.2008
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Learned, referenced and applied product knowledge information.
  • Recommended alternative items when product was out of stock.
  • Responded to all customer inquiries thoroughly and professionally.
  • Entered data promptly and efficiently.
  • Helped drive sales goals and achieve monthly quotas.
  • Placed special merchandise orders for customers.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Education

High School Diploma -

High School Noordheuwel
Johannesburg, South Africa
1999

Skills

  • Good Microsoft Office Suite Skills
  • Accounts Receivable procedures
  • Team player
  • Attention to details
  • Customer service
  • Organisational skills
  • Excellent Oral and written communication
  • Flexible and Adaptable
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Data Entry
  • Good Telephone Etiquette
  • Dependable and Responsible

Timeline

Accounts Receivable Officer

St John Of God Hospital
06.2019 - Current

Account Manager

Clover Pty Ltd
10.2008 - 02.2016

Call Centre Representative

Clover Pty Ltd
08.2005 - 10.2008

High School Diploma -

High School Noordheuwel

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Nadia Hinks