Nadia Hinks
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable person with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Officer
St John Of God Hospital
Perth, WA
06.2019 - Current
- Responsible for the overall integrity, including accuracy completeness and timelines of billing and receivables.
- Liaise with Health Funding team, Supervisor/Manager Billing and Receivable if any discrepancies with any charges or set up of contracts.
- Liaise with medical, nursing and other Hospital staff or external parties to ensure the completion and accuracy of documentation as required for billings and receivables
- Ensure that all information and/or attachments have been entered into the relevant systems as per agreements.
- Process payments received by post, phone, including cheques, credit cards, BPay, Quick Terminal and direct credits.
- Maintains the follow up of outstanding accounts.
- Prepare and deliver documentation for refunds, journals and credit notes to be processed.
- Process all approved refunds, journals and credit notes.
- Resolve and action rejections, queries, errors and exceptions in relation to Billing and Receivables.
- Assist in the implementation manual systems / processes.
- Processes / services to meet agreed service level agreements and customer expectations.
- Communicates effectively with all health funds and other internal /external customers to ensure billing information obtained is accurate and revenue is maximized.
- Ensure billing complies with contractual agreements / arrangements and requirements as set by the Hospitals and/or Group Health Fund team.
- Assists with any internal and external audit recommendations relating to billing and receivables.
Account Manager
Clover Pty Ltd
Johannesburg, South Africa
10.2008 - 02.2016
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Building and retaining customer service.
- Managing 24 Merchandiser's.
- Managing and supporting 250 Principal products.
- Negotiating extra space in stores.
- Controlling orders and returns.
- Managing more than 500 products.
- Increasing Sales
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing.
- Capitalized merging trends in customer preferences and marketplaces when developing and implementing targeted solutions.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts.
- Built strong client relationships and provided high value-adding services, resulting in company market share increase.
- Serviced accounts on a regular basis to propose new products or services and maximize revenue.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Consistently hit and exceeded sales goals.
- Maintained and organized a customer database of over 50 clients.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more sales.
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Call Centre Representative
Clover Pty Ltd
Johannesburg, South Africa
08.2005 - 10.2008
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Learned, referenced and applied product knowledge information.
- Recommended alternative items when product was out of stock.
- Responded to all customer inquiries thoroughly and professionally.
- Entered data promptly and efficiently.
- Helped drive sales goals and achieve monthly quotas.
- Placed special merchandise orders for customers.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
High School Noordheuwel
Johannesburg, South Africa1999
Skills
- Good Microsoft Office Suite Skills
- Accounts Receivable procedures
- Team player
- Attention to details
- Customer service
- Organisational skills
- Excellent Oral and written communication
- Flexible and Adaptable
- Multitasking Abilities
- Teamwork and Collaboration
- Data Entry
- Good Telephone Etiquette
- Dependable and Responsible
Timeline
Accounts Receivable Officer
St John Of God Hospital
06.2019 - Current
Account Manager
Clover Pty Ltd
10.2008 - 02.2016
Call Centre Representative
Clover Pty Ltd
08.2005 - 10.2008
High School Diploma -
High School Noordheuwel