Nadia Liakos
Casey,Australia
Summary
Dynamic professional with a proven track record at Canberra Institution of Technology, excelling in customer service and technical proficiency. Leveraged communication skills and CRM software expertise to enhance client relationships and resolve complex inquiries, demonstrating adaptability and a commitment to excellence. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Client Services Officer
Canberra Institution of Technology
Canberra , ACT
12.2023 - Current
- Company overview (Student Services Coordinator)
- Attend to complex inquiries from staff, students, prospective students, and community and industry personnel.
- Exercise judgment to interpret guidelines and procedures to seek a resolution of issues arising from complex, but routine, inquiries and work tasks.
- Maintain and interrogate local information management systems, files, databases, and student enrolment systems.
- Undertake a wide range of operational and administrative tasks.
- Maintained accurate records of customer interactions using CRM software.
- Assisted in developing client relationships by responding promptly to emails, phone calls and other forms of communication.
- Provided technical support where needed during implementation projects with clients.
- Maintained strong rapport with existing clients and interacted with potential clients.
- Provided customer service to clients by responding to inquiries and resolving complaints.
Retail Sales Associate
Witchery
Canberra Centre, Australia
10.2023 - 12.2023
- Company Overview: (Clothing Retail)
- Strong dedication to providing exceptional service for customers
- Processing customer sales through our Point of Sale system
- Collaborate with other team members to keep the sales floor area clean and organised at all times
- Preparing and pricing goods received for sale, including unpacking deliveries that arrive, including online orders for customer collection
- Following store policies and procedures including store open, store close and other relevant key areas of business operations
- Develop solutions for customers by listening to their needs and recommending the appropriate products
- Commitment- I am successful in the hospitality and retail industry as I am committed to ensuring customer satisfaction and doing whatever I can to keep customers happy and wanting to come back
- Communication Skills- I am extremely successful with communication skills every day in the hospitality industry
- Enthusiasm- I am enthusiastic about my job and want to strive to do the best work possible and give customers the best experience possible
- Leadership- I have strong leadership skills and can command projects and make significant contributions to an organisation’s overall success
- (Clothing Retail)
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
Hospitality Worker
Café Guru
Casey, Australia
06.2023 - 08.2023
- Company Overview: (Waitress, Barista & Food service)
- Servicing customers and taking orders in person and processing online orders
- Preparing and serving hot and cold drinks such as coffee, tea and speciality beverages
- Cleaning and sanitising work areas, utensils and equipment
- Describing menu items and suggesting products to customers
- Table service with taking out meals and beverages to customers
- (Waitress, Barista & Food service)
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Conducted regular inspections of the premises to identify any maintenance needs.
- Input and confirmed reservations for guests.
Hospitality Worker
Acai Brothers
Canberra Centre, Australia
04.2021 - 06.2023
- Company Overview: (Barista & Food service)
- Servicing customers and taking orders in person and processing online orders
- Preparing and serving hot and cold drinks such as coffee, tea and speciality beverages
- Cleaning and sanitising work areas, utensils and equipment
- Describing menu items and suggesting products to customers
- Stores opening and closing procedures and responsibilities
- (Barista & Food service)
- Monitored inventory levels for all items used in the hospitality area.
- Responded promptly to guest inquiries and resolved issues to maintain high service standards.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Answered questions regarding menu items, special offers and other restaurant information.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Conducted daily room inspections to ensure cleanliness and report maintenance issues.
Education
Statement of Attainment - Certificate III in Business
Gungahlin College
Canberra, ACT12-2023
Year 12 Certificate -
Gungahlin College
Gungahlin Town Centre, ACT11-2023
Year 10 Certificate -
St Francis Xavier College
Canberra, ACT01.2021
Skills
- Communication Skills
- Customer Service Orientation
- Problem-Solving Skills
- Organizational Skills
- Attention to Detail
- Technical proficiency
- Team Work
- Adaptability
- Time Management
- Conflict Resolution
- Clear communication skills
- Cross-functional coordination
- CRM software expertise
- Persuasive speaking skills
- Patience
- Multitasking
Accomplishments
- 2023, Studying Certificate III in Business Administration – Gungahlin College
- 2017-2020, Recognition for contribution to the local community and volunteering
- 2019, Represented school at National Youth Day events
References
- Mrs Ellie Trapani, Manager – Witchery, 0478 124 177
- Mr Scott Phillips, Manager – (Former Acai Brothers Owner), 0411 807 556
- Mr Nadh Y, Manager - Acai Brothers, 0435 074 789
- Kate McDonald- CIT Bruce Manager- 0404070114
- Michelle Clarke- CIT Gungahlin Manager- 0437337008
Volunteer Experience
Red Cross, Door Knock Appeal, 2017-2020, Provide support during various fundraising activities for the local community groups.
Personal Information
- Citizenship: Australian Citizen
- Date of Birth: 26/07/2005
Timeline
Client Services Officer
Canberra Institution of Technology
12.2023 - Current
Retail Sales Associate
Witchery
10.2023 - 12.2023
Hospitality Worker
Café Guru
06.2023 - 08.2023
Hospitality Worker
Acai Brothers
04.2021 - 06.2023
Statement of Attainment - Certificate III in Business
Gungahlin College
Year 12 Certificate -
Gungahlin College
Year 10 Certificate -
St Francis Xavier College
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