Nadia Love
Summary
I am a highly motivated person who has a passion for people. I relate well to others and have excellent communication and interpersonal skills. I have proven to be a valued team member with the ability to show initiative and work independently and respond well under pressure. I have good organizational skills, I am honest, reliable and respectful to those around me and have always proved trustworthy. In addition, I take pride in a high standard of personal presentation. I look forward to working hard at my future challenges and applying myself well to gaining future skills, knowledge and experience within these challenges.
Overview
26
26
years of professional experience
Work History
Office Administrative Assistant
BMR Building Soloutions
07.2022 - 12.2023
- Maintained organized filing systems, enhancing document retrieval efficiency and compliance with company policies.
- Utilized office software tools for data entry, tracking expenses, and managing inventory efficiently.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Administrative Assistant
BMR Building Soloutions
07.2022 - 12.2023
- Maintained organized filing systems, enhancing document retrieval efficiency and compliance with company policies.
- Utilized office software tools for data entry, tracking expenses, and managing inventory efficiently.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
2IC/Manager
Lorna Jane Pty Ltd
01.2008 - 01.2015
- I was employed as a casual sales assistant and later advanced to a 2IC/Manager role at the Lorna Jane Hyperdome Store.
- Assisted in managing daily store operations, ensuring optimal customer experience and staff performance.
- Trained new team members on company policies, procedures, and product knowledge to enhance service quality.
- Coordinated inventory management, improving stock accuracy and availability for seamless sales processes.
- Implemented visual merchandising strategies that aligned with brand standards to attract customers effectively.
- Supported leadership in developing promotional initiatives that increased customer engagement and sales growth.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reviewed employee concerns and new opportunities to drive business strategies.
National Operations Manager
Robert Gemmell Group of Companies
01.1998 - 01.2007
- I was hired as an office assistant/receptionist for the Head Office of a Martial Arts and supplies Company which advanced to the position of a National Operations Manager.
- Coordinated cross-functional teams to streamline operational processes and enhance service delivery.
- Developed and implemented standard operating procedures to improve workflow efficiency across departments.
- Analyzed performance metrics to identify areas for improvement and drive consistent quality assurance.
- Monitored inventory levels and optimized supply chain management to reduce operational costs.
- Managed vendor relationships to ensure timely delivery of materials and services, supporting operational continuity.
- Reported issues to higher management with great detail.
Education
Certificate IV - Retail Management
01.2011
Sixth Form Certificate - English, Typing, Art
Queen Charlotte College
01.1998
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Billing and invoicing
- Schedule and calendar management
- File organization
- Database entry
- Document scanning
- Confidentiality handling
- Telephone reception
- File management
- Word processing
- Customer engagement
- Database maintenance
- Office supply management
- Reception management
- Database administration
- Team support
- Scanning and copying
- Email management
- Customer service
- Administrative support
- Computer skills
- Microsoft Word
- Office administration
- Leadership and supervision
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Staff development
Hobbies and Interests
I have a passion for helping others. I am a proud mother and I also have a wellness skincare brand. I love keeping my mind/Body healthy and achieve this through my love for Yoga/Pilates/Walking and healthy eating.
Timeline
Office Administrative Assistant
BMR Building Soloutions
07.2022 - 12.2023
Office Administrative Assistant
BMR Building Soloutions
07.2022 - 12.2023
2IC/Manager
Lorna Jane Pty Ltd
01.2008 - 01.2015
National Operations Manager
Robert Gemmell Group of Companies
01.1998 - 01.2007
Certificate IV - Retail Management
Sixth Form Certificate - English, Typing, Art
Queen Charlotte College
Similar Profiles
Bryson HillBryson Hill
Lead Carpenter at BMR BuildingLead Carpenter at BMR Building
Shilpa Chandra MohanShilpa Chandra Mohan
Communications Manager & Customer Exp Manager at BMR Groups - Iskapos Fresh Shops & BMR Industrial Pvt LtdCommunications Manager & Customer Exp Manager at BMR Groups - Iskapos Fresh Shops & BMR Industrial Pvt Ltd
Frederick LibbeyFrederick Libbey
Electrical Apprentice at Brooks Electrical SoloutionsElectrical Apprentice at Brooks Electrical Soloutions
Theresa WebbTheresa Webb
Front Office Assistant /Office Administrative Assistant at ARBOR VISTAFront Office Assistant /Office Administrative Assistant at ARBOR VISTA
Edna PortilloEdna Portillo
Front Office Assistant/Office Administrative Assistant at Texas Urology SpecialistsFront Office Assistant/Office Administrative Assistant at Texas Urology Specialists