Summary
Overview
Work History
Education
Skills
References
Timeline
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Nadia McCarthy

Business Manager
Ferny Hills,Qld

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement.Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximise theatre utilisation. Adaptable and successful at overseeing all aspects of business operation in the healthcare environment, particular day stay and short stay private facilities. Knowledgeable about human resources, health funds, financial administration, and inventory management. Passionate about the patient experience and building a good culture within the team environment whilst always seeking improvements and efficiencies.

Overview

11
11
years of professional experience

Work History

Business Manager

Westside Private Hospital
11.2018 - Current
  • Theatre scheduling and daily management of theatres (4 theatres, 1 procedure room and 3 treatment rooms)
  • Management of theatre lists, anaesthetists & doctors (40+ specialists)
  • HR roles including managing performance, performance appraisals and managing training requirements
  • Procurement and stock management aligned with budget
  • Management of maintenance & contractor registers
  • Management of staff and stock costs
  • Budget & P&L Management
  • Quality projects including accreditation
  • Operations Management across facility in all aspects
  • Involvement in establishment of new clinical services to aid in hospital grows.

Call Centre Manager, Office Administrator, Executive Secretary, Credentialing Officer

Montserrat Day Hospital
04.2013 - 10.2018
  • Scheduling of meetings, organising agendas, catering, and minute typing
  • Credentialing Officer role which includes being responsible for managing all credentialing across 3 facilities
  • Ensuring all paperwork was correct and valid, obtaining referee reports and providing letters to the doctors and specialists about the outcome of their applications
  • Creation and management of a manual credentialing database
  • Responsibility for rostering a team of up to 10 staff
  • Analysis and reporting of data through appropriate channels including referral patterns, patient numbers and cancellations
  • General office management including stationary ordering, mailing and meeting setting
  • Managing a group of Anaesthetists & Gastroenterologists including their schedules, leave and billing
  • Recruitment of new Specialists
  • Conducting performance appraisals with staff and managing performance
  • Dealing with patient complaints
  • Management of training database & HR contracts
  • Some marketing aspects, such as billboards, radio advertising & business signage.

Office Administrator

Montserrat Day Hospital
02.2013 - 04.2013
  • Admin including typing, document control, filing, scanning, faxing and creating databases
  • Keen eye for detail to ensure things were done correctly with minimal errors.

Call Centre Receptionist

Montserrat Day Hospital
09.2012 - 02.2013
  • Position where I was responsible for taking incoming calls from enquiries to bookings, appointment confirmation and doctor requests
  • Incoming calls ranged from 140-200 per day and I would take an average of 80-120 calls.

Education

Masters in Business Administration (Healthcare Management) - Business Administration

Deakin University
Geelong, VIC
01.2021 - 11/2023

Bachelor of Psychological Science / Bachelor of Criminology & Criminal Justice -

Griffith University
Brisbane, QLD
02.2009 - 06/2015

Year 12 certificate -

Charleville State High School
Charleville, QLD
01.2007 - 01.2007

Skills

Operations Managementundefined

References

  • Helen Chalmers, CEO/DCS, Westside Private Hospital, 0438 714 222
  • Karen Walker, Clinical Manager, Westside Private Hospital, 0410 162 606
  • Ben Korst, CEO, Montserrat Hospitals, 0412 786 431

Timeline

Masters in Business Administration (Healthcare Management) - Business Administration

Deakin University
01.2021 - 11/2023

Business Manager

Westside Private Hospital
11.2018 - Current

Call Centre Manager, Office Administrator, Executive Secretary, Credentialing Officer

Montserrat Day Hospital
04.2013 - 10.2018

Office Administrator

Montserrat Day Hospital
02.2013 - 04.2013

Call Centre Receptionist

Montserrat Day Hospital
09.2012 - 02.2013

Bachelor of Psychological Science / Bachelor of Criminology & Criminal Justice -

Griffith University
02.2009 - 06/2015

Year 12 certificate -

Charleville State High School
01.2007 - 01.2007
Nadia McCarthyBusiness Manager