Nadia Oosthuizen

• • Manage all aspects of daily operations for a busy coffee shop, ensuring smooth functioning and customer satisfaction.
  • Oversee inventory management, including tracking stock levels, monitoring expiry dates, and replenishing supplies as needed.
  • Coordinate with suppliers to order coffee beans, dry goods, chemicals, and other essential items.
  • Handle administrative tasks such as filing, responding to emails, and resolving customer complaints promptly and professionally.
  • Manage staff rostering, ensuring adequate coverage for busy periods and optimizing labor costs.
  • Process payroll using roster elf and maintain accurate records of employee hours and wages.
  • Schedule and conduct routine inspections to maintain cleanliness, hygiene, and compliance with health and safety regulations.
  • Meet regularly with sales representatives to explore new products, promotions, and marketing opportunities.
  • Arrange appointments and meetings with the CEO of the franchisor to discuss business performance, strategies, and goals.
  • Prepare comprehensive reports for franchisee, analyzing sales data, expenses, and operational metrics to identify areas for improvement.
  • Ensure all records are kept properly and consistently, maintaining compliance with company policies and regulatory requirements.

Owned and operated a successful Coffee Club franchise, overseeing all aspects of business operations.
• Managed inventory, ordering supplies, and maintaining stock levels to meet customer demand and minimize waste.
• Handled administrative duties, including filing paperwork, responding to emails, and addressing customer inquiries and complaints.
• Created staff schedules, managed payroll, and trained new employees to deliver exceptional service and uphold brand standards.
• Conducted regular inspections to maintain cleanliness, hygiene, and compliance with health and safety regulations.
• Collaborated with sales representatives to negotiate pricing, promotions, and product offerings to drive sales and profitability.
• Met with the CEO of the franchisor to discuss business performance, share feedback, and align on strategic objectives.
• Prepared detailed reports for franchisee, analyzing financial performance, operational efficiency, and customer feedback to inform decision-making and drive continuous improvement initiatives.

• Played a vital role in the daily operations of a prestigious racing stable, ensuring the well-being and performance of racehorses.
• Oversaw the daily running of the barn, including feeding, grooming, and monitoring the health and welfare of horses.
• Prepared racehorses for training and competition, following strict protocols and schedules to optimize performance and minimize injury risk.
• Coordinated with farriers and veterinarians to ensure timely and appropriate care for horses, including hoof care, vaccinations, and medical treatments.
• Attended race day meetings to assist trainers and jockeys, providing support and assistance as needed to ensure a successful race day.
• Maintained a clean and organized work environment, adhering to strict hygiene and safety standards to promote the health and well-being of horses and staff.

• Rode and exercised racehorses under the supervision of experienced trainers, following training programs and instructions to develop horses' fitness and skills.
• Assisted with the care and maintenance of racehorses, including grooming, tacking up, and cooling down after workouts.
• Participated in trackwork sessions and trial races, providing valuable feedback to trainers on horses' performance and readiness for competition.
• Adhered to strict safety protocols and track rules to ensure the well-being of horses, riders, and other track users.