Summary
Overview
Work History
Education
Skills
Extra-Curricular
References
Timeline
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Nadia Rock

Sydney

Summary

Paralegal and Graduate of Law in our firm's Superannuation Insurance team. Ability to effectively manage a team and handle multiple client matters with a high degree of organisation and attention to detail. Demonstrated results in claim approvals and increased firm revenue. Motivated to continually improve and understand various areas of law, to extend personal skills and knowledge to attain opportunities for professional growth.


Overview

7
7
years of professional experience

Work History

Paralegal, Graduate of Law

Monaco Solicitors
05.2023 - Current
  • Graduate of Law in our firm’s Superannuation Insurance Team, with a focus on solicitor's training and duties. This includes autonomously running the team in my supervisor's absence on multiple occasions with proven results.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence. Proven results demonstrated by quicker claim approvals and increased firm revenue.
  • Drafted detailed legal advice to be sent out to clients.
  • Conferring with clients and third parties to assist with case management and progressing the course of each matter.
  • Interviewing new leads and current clients and determining prospects to undertake matter.
  • Contributed to firm-client relationship building through consistent correspondence and interactions with clients. Proven results demonstrated through reviews left by past clients and referrals to other leads.
  • Produced legal documents such as briefs and submissions. Subsequently editing these documents and ensuring their accuracy.
  • Requesting and reviewing medical reports and other financial documents in line with insurance policies.
  • Organising and running every stage of the claims process.
  • Researching legal issues and preparing case notes for my supervisor whenever required.
  • Managing an extensive database of clients and ensuring all matters remain up to date and progressing.
  • Handle administrative requests and experience with reception and enquiries duties.

Senior Sales Assistant

Liquorland
09.2021 - 08.2023
  • Ensuring compliance with NSW RSA laws by diligently asserting identification procedures, and refusing service where necessary.
  • Autonomously managing store when working individually, including performing store opening and closing procedure, safe cash handling procedures, prioritising tasks and handling deliveries.
  • Delivering high quality customer service, as confirmed up by multiple Google reviews and positive ratings on our Tell Liquor website.
  • Maintaining strict store standards.
  • Processing upwards of 100 transactions a day.

Sales Professional

Bevilles Jewellers
05.2021 - 09.2021
  • Serving customers and selling and promoting products based on individual needs and specifications.
  • Experience aiming for and meeting KPI targets, including high individual budgets, 50% of IPS at 2 items per sale, finance sales and signing up new members to our Eternity Club.
  • Experience dealing with POS systems and processing transactions with a variety of payment methods.
  • Maintaining cleanliness and professional appearance of shop floor, and correct display of products and signage.

Retail Sales Assistant

Jeanswest
12.2020 - 09.2021
  • Autonomously running store when working individually.
  • Experience meeting KPI targets, including maintaining an average IPS of 2.0, attaining individual and store budgets and signing up rewards members at a current rate of 100%.
  • Opening and closing store and balancing transactions
  • Experience with POS systems dealing with cash operations and banking.
  • Assisting customers both in person and over the phone, with great feedback.
  • Managing and maintaining cleanliness of the floor and changerooms.
  • Visual merchandising and signage.

Retail Assistant

Paul’s USA Direct Outlet
05.2018 - 05.2021
  • Performing as acting manager and completing managerial duties in absence of a management team.
  • Experience dealing with POS systems and cash operations (processing upwards of fifty transactions per day in a busy environment), including balancing transactions and banking for the company.
  • Training and assisting new employees.
  • Assisting customers both in person and over the phone.
  • Distributing and organising new stock.
  • Managing and maintaining cleanliness of the floor and changerooms.

Customer Service Team Member

KFC
05.2017 - 08.2017
  • Experience with POS systems and cash operations.
  • Taking customer orders and assembling food orders in a busy environment.
  • Maintaining cleanliness and hygiene of the workplace and dining area.
  • Restocking produce to cater to customer demand.

Education

Graduate Diploma of Legal Practice -

College of Law
03.2024

Bachelor of Laws -

University of Wollongong
12.2023

Higher School Certificate -

Caringbah High School

Skills

  • Management and team leadership
  • Case management
  • Client communication and maintaining rapport
  • Legal research, correspondence and writing
  • Drafting legal documents with high attention to detail
  • Effective time management and managing deadlines and workload
  • High organisational skills
  • Proficient in Microsoft Office
  • Bilingual (fluent in English and moderately proficient in Macedonian)
  • Average Wpm 85

Extra-Curricular

Previous examples of leadership and other extra-curricular activities which have contributed to developing soft skills required in the legal field.


Allens Client Interview Competition 

Conducting a mock interview with a partner in the first month of my law degree to gain insight into interview procedure, including gaining knowledge about confidentiality and conflicts of interest.


Financial Controller for the Caringbah High School Musical

Working autonomously to maintain and coordinate the budget and track expenses to ensure the smooth running of the production, whilst simultaneously completing my new syllabus Higher School Certificate 2017.


Fire and Rescue New South Wales

High school work experience, individually organised and lasting for a period of four days. Gaining an understanding into the roles and qualifications of the emergency services with a special focus on the firefighting squad.


Caringbah North Leadership Program

School organised program lasting for one semester each year. Tutoring primary school children in English and Mathematics and assisting their transition to senior years.

References

Available upon request.

Timeline

Paralegal, Graduate of Law

Monaco Solicitors
05.2023 - Current

Senior Sales Assistant

Liquorland
09.2021 - 08.2023

Sales Professional

Bevilles Jewellers
05.2021 - 09.2021

Retail Sales Assistant

Jeanswest
12.2020 - 09.2021

Retail Assistant

Paul’s USA Direct Outlet
05.2018 - 05.2021

Customer Service Team Member

KFC
05.2017 - 08.2017

Graduate Diploma of Legal Practice -

College of Law

Bachelor of Laws -

University of Wollongong

Higher School Certificate -

Caringbah High School
Nadia Rock