NADIA ROSE WHITE
Meadow Springs,Australia
Summary
I’m a reliable, approachable, trustworthy, and hardworking individual who can multi-task, handle pressure and perform the upmost best customer service experience. My ability to nurture positive client relationships through meaningful communications provides customer satisfaction to drive business metrics. I thrive working within a team environment whereby I'm able to share my knowledgeable ideas with my colleagues and receive constructive feedback that can help me progress for the future. I have a proven ability to listen attentively and problem solve efficiently to appropriately reach a positive outcome. I am a mature young adult seeking for a suitable Full Time or Part time opportunity with a company that can help me progress, develop new skills, and help me explore new territories and new existing limits to implement within my future.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Alinta Energy Customer Service and Sales Agent
TSA Group
07.2023 - 12.2024
- Engaging with customers over the phone, email and webchat
- Leveraged advanced communication, problem solving and product knowledge skills.
- Excellent clear concise telephone manner with high active listening skills
- Ability to liaise with many customers from all backgrounds, showing empathy and understanding.
- Extensive experience in Energy & Telecommunications for East Coast QLD, NSW, SA, VIC Markets
- Inbound and Outbound relationship rapport building, qualifying, matching customer needs.
- Collaborated with team members to strategize on sales approaches and improve overall performance.
- Trained new team members on company products and effective sales techniques for improved onboarding experience.
Retail Sales Associate
Coles Supermarket
11.2021 - 07.2023
- Greeting customers with a warm welcoming manner when having to serve customer at the checkout that I’m rostered on for the day.
- Having the responsibility to supervise the self-serve checkouts.
- Stocking up new items on shelves and removing old or expired food items.
- Assisted customers with product questions, selections, and purchases.
Education
High School -
Comet Bay College
Secret Harbour12-2021
Skills
- Multitasking
- Phone Etiquette
- Team Player
- Rapport Building
- Willingness to Learn
- Attentive Listening
- Problem Solving
- Clear Communication
- MS office (Word, Excel, PowerPoint, Outlook, Teams)
- Strong Time Management
- Great Eye for Detail
- Empathy and Understanding
Certification
- I completed a Certificate III in Hospitality in 2021 at South Metropolitan TAFE
- I completed a Beauty Course and received a Certificate for classic and volume eyelash extensions in 2022
- One of my responsibility’s was when I worked at Coles Supermarket and how id interact with customers and ensuring they are received great customer service. I have received positive feedback from customers who have gone out of their way to write online reviews, personally advised our store manager and also brought handmade gifts to express their appreciation of my customer service. This then led to our store manager calling me to his office to congratulate me with an award for my outstanding feedback.
Timeline
Alinta Energy Customer Service and Sales Agent
TSA Group
07.2023 - 12.2024
Retail Sales Associate
Coles Supermarket
11.2021 - 07.2023
High School -
Comet Bay College