Nadia Sarwari
Melbourne,VIC
Summary
Dynamic Customer Service Manager with a proven track record at KFC, excelling in team building and problem-solving. Leveraged cash management skills to enhance operational efficiency while delivering exceptional service. Committed to fostering a positive workplace culture and utilizing adaptability to meet diverse customer needs.
Overview
6
6
years of professional experience
Work History
Essence Cleaning
house cleaner
Essendon , Victoria
03.2023 - 10.2023
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
Customer Service Manager
kfc
Sunshine , Victoria
01.2018 - 01.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized various software and tools to streamline processes and optimize performance.
Childcare Assistant
childcare
Derrimut, Victoria
08.2021 - 09.2022
- Attended staff meetings and training sessions to improve childcare skills.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
- Tutored and mentored school children to provide additional learning opportunities.
Mcdonald
customer service
Box Hill, Victoria
07.2018 - 12.2019
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Certificate IV - Certificate IV in Real Estate Practice
Kangan Institute
Melbourne, VIC03-2025
High School Diploma -
Sunshine College
Melbourne, VIC12-2022
Certificate III -
Certificate III in Early Childhood Education,care
VFA Learning01-2021
Skills
- Customer focused
- Problem-solving
- Cash management
- Adaptability
- Call center management
- Good communication
- Nutrition knowledge
- Customer service
- Team building
Timeline
Essence Cleaning
house cleaner
03.2023 - 10.2023
Childcare Assistant
childcare
08.2021 - 09.2022
Mcdonald
customer service
07.2018 - 12.2019
Customer Service Manager
kfc
01.2018 - 01.2023
Certificate IV - Certificate IV in Real Estate Practice
Kangan Institute
High School Diploma -
Sunshine College
Certificate III -
Certificate III in Early Childhood Education,care
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