Nadia Sayed
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 5 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning department.
Overview
11
11
years of professional experience
Work History
Department Manager
Sephora
06.2019 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Served as the point of contact for client and cast member matters to deliver first class customer service within a fast-paced environment and confidently make store decisions.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Trained junior beauty advisors on product knowledge, application techniques, and customer service skills, improving overall team performance.
- Assisted management in staff recruitment efforts by identifying top talent during interviews and recommending qualified candidates for employment opportunities.
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
- Streamlined appointment scheduling processes through efficient time management practices, reducing wait times for clients seeking services.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
Manager
Mcdonalds
01.2013 - 09.2018
- Supervised employees to ensure that restaurant operations and procedures are adhered to.
- Delivered outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on shifts.
- Comply with restaurant safety & security standards to ensure a safe working environment for all employees and customers.
- Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant.
- Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals.
- Actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business.
- Work within a team to deliver the best quality and experience for our customers.
2IC Manager
Pandora
01.2018 - 02.2019
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Interviewed, recruited and trained new onboarding candidates.
Vote Issuing Officer
NSW Electoral Commission
06.2019 - 06.2019
- Reduced processing time for applications by optimizing workflow and prioritizing tasks accordingly.
- Enhanced customer satisfaction with timely and accurate issuance of documents, adhering to strict deadlines.
- Conducted thorough verification of applicants'' information, minimizing errors in issued documents.
- Maintained up-to-date knowledge of relevant regulations and procedures, ensuring compliance with all applicable laws and guidelines.
Education
High School Diploma -
Bass High School
Bass Hill, NSW09.2016
Skills
- Customer Service
- Team Supervision
- Resource Coordination
- Performance Management
- Work Planning and Organization
- Staff Hiring and Retention
- Staff Development
- Relationship building and management
- Employee performance evaluation
- Product restocking
- Safety and Security
- Retail Management
Languages
Arabic
Limited Working
Timeline
Department Manager
Sephora
06.2019 - Current
Vote Issuing Officer
NSW Electoral Commission
06.2019 - 06.2019
2IC Manager
Pandora
01.2018 - 02.2019
Manager
Mcdonalds
01.2013 - 09.2018
High School Diploma -
Bass High School
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