Nadia Sheridan

• dispatching of all orders using a data system to fulfil and ship orders.
• picking items for customers using a trolley system.
• processing returns.
• Quality control of items during dispatch and returns.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Promoted teamwork among colleagues by proactively assisting others when needed.

• First point of contact for any HR related queries across 5 branches within Ireland and UK.
• Supporting the recruitment process, including; advertising jobs, arranging and attending interviews and coordinating the onboarding process.
• Providing advice to ensure the company complied with employment laws.
• Administration of HR records, creating job offer letters and contracts, and keeping up-to-date with Health and Safety regulations.
• Providing guidance/being involved in the investigation, disciplinary and grievance procedures,
• handled general administration roles, including; answering and transferring phone calls to the correct department.
• Responsible for checking and ordering all workplace supplies and PPE, and creating purchase orders.

I worked in a family run business over a 6 year period, i was the sole administrator for the company. my work involved:

• Researching new suppliers to gain more competitive pricing, recording results using microsoft excel.
• Responding to emails in a prompt manner and allocating accordingly.
• Order fulfilment by packaging and labelling products for shipment.
• Resolved customer problems and complaints.
• Managing social media accounts to help increase brand recognition.
• Recorded employee timesheets and scheduled rotas.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Wrapped, boxed and weighed bakery department products.
• served customers and handled money.
• Trained as supervisor; carrying out cash lifts, possession of safe and office keys, and ensuring that all tills are securely locked in the safe at the end of the day.