Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Languages
References
Timeline
Generic
Nadia Taheri

Nadia Taheri

RYDE,NSW

Summary

Dynamic and results-driven professional with a strong background in customer service and community engagement. Recognised for exceptional communication and leadership skills, I excel in event planning and team coordination, fostering positive relationships, and delivering outstanding experiences. Committed to continuous learning and community support. I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Team Member

FlipOut
gladesville, NSW
09.2024 - Current
  • Supervised trampoline safety protocols and ensured compliance with regulations.
  • Trained staff on proper trampoline operation and emergency procedures.
  • Greeted and assisted visitors with professionalism and courtesy.
  • Managed phone calls and routed inquiries to appropriate staff members.
  • Processed incoming and outgoing mail in a timely manner.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed bookings.
  • Managed client communications to ensure clear understanding of requirements.
  • Assisted customers with menu selections and answered inquiries about products.
  • Operated cash register and handled customer transactions efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Oversaw social media accounts

  • Created multimedia content including videos, podcasts and social media posts.
  • Created content and managed social media accounts.

Volunteer

Lebanese Muslim Association
Lakemba
03.2021 - Current
  • Crowd control.
  • Preparing for programs.
  • Assisting with clean-up and set-up activities.
  • Helping the community find their way around the event, mosque.
  • Creating a safe and comfortable environment.
  • Mentor new volunteers.
  • Participate in planning sessions.
  • Organized community events to foster cultural awareness and inclusivity.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Engaged with community members to build trust and relationships.

Crew Member

McDonald's
04.2023 - 05.2024
  • Plate dishes, and send out orders; construct wraps and burgers.
  • Serve customers, dine at tables, take out food, and clean the store.
  • Earned Employee of the Month and multiple positive reviews.
  • I worked in the front of house, drive-through, and back kitchen.
  • Delivered exceptional customer service in fast-paced environment.
  • Assisted team members during peak hours to ensure efficient service.
  • Handled cash register transactions accurately and efficiently.
  • Trained new crew members on procedures and customer service skills.

Crew Member

Schnitz
Top Ryde
04.2023 - 03.2024
  • Operated kitchen equipment to prepare food consistently.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Assisted team members during peak hours to ensure efficient service.
  • Handled cash register transactions accurately and efficiently.
  • Trained new crew members on procedures and customer service skills.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Took orders from patrons and input selections into store computer system.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.

OZTAG Umpire/Coach

RSC - highschool
03.2022 - 12.2022
  • Coaching / umpiring oztag for primary school kids
  • Enforced game rules consistently during high school athletic events.
  • Communicated effectively with coaches and players to resolve disputes.
  • Maintained focus and composure in high-pressure situations on the field.
  • Provided clear, decisive calls to ensure fair play among teams.
  • Collaborated with referees to coordinate game operations smoothly.
  • Observed player behavior to uphold sportsmanship and integrity standards.
  • Attended training sessions to stay updated on rule changes and best practices.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • Called balls, strikes, outs, and other plays as necessary during games.
  • Facilitated communication between opposing teams before, during, and after games.
  • Collaborated with other umpires during tournaments to ensure accuracy of calls.

Party Host

Timezone
04.2022 - 11.2022
  • I worked as a party host.
  • Worked as a barista in the café.
  • Served customers at the bowling and laser tag desk.
  • Worked at the prize collection and top-up desk.
  • Planned and organized engaging party activities for diverse age groups.
  • Trained new staff on party hosting procedures and customer service techniques.
  • Greeted guests and provided them with party information.
  • Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
  • Handled payments made by customers for services rendered during parties.
  • Collected feedback from guests regarding their experience at the event.

Retail Sales Assistant

Bazar G Gifts and Rugs
Ryde, NSW
03.2021 - 04.2022
  • I had amazing customer service.
  • Always willing to work if they needed someone.
  • Always willing to help a customer whenever they need assistance.
  • Had customers give positive feedback on Google or messages.
  • It has received 5-star reviews, which were sent to the manager for very good customer service.

  • Assisted customers in selecting gifts and rugs to enhance their shopping experience.
  • Maintained organized merchandise displays to attract customer attention and promote sales.
  • Processed transactions accurately using point-of-sale systems for efficient checkout.
  • Provided product information and recommendations to support informed purchase decisions.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Education

y7-y12 (secondary school) -

Ryde Secondary college
Ryde, NSW
01.2024

K-Y6 (primary school) -

Ryde Public school
Ryde, NSW
01.2018

Bachelor of Youth Work - Social Sciences

Western Sydney University
Sydney, NSW

Skills

  • Analytical and critical thinking
  • Communication skills
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Persuasive communication
  • Planning and organization
  • Drive for results
  • Motivation for learning and personal resilience
  • Love working with children
  • Positive mindset and energetic personality
  • Leadership
  • Creativity and flexible thinking
  • Event planning
  • Community engagement
  • Customer service
  • Team coordination
  • Mentorship and training
  • Problem solving
  • Organizational skills
  • Time management
  • Leadership capabilities
  • Attention to detail
  • Professional appearance
  • Public relations
  • Telephone and email etiquette
  • Problem-solving
  • Adaptability and dependability
  • Positive attitude
  • Reliability and punctuality
  • Foreign language proficiency
  • Telephone etiquette
  • Relationship building
  • Fundraising events
  • Community service
  • Organised and efficient
  • Multitasking and organization
  • Friendly and outgoing
  • Coaching and mentoring
  • Empathy and patience
  • Decision-making
  • NSW Driver's license

Extracurricular Activities

  • OZTAG umpire/coach 03/01/22
  • 12/31/22, coaching and umpiring OZTAG for primary school kids
  • Sports captain: 01/01/20 - 12/31/22, leading my team through a hard and successful touch and OZTAG season, achieved 2nd place in our grade sport
  • Carer for my mother and younger brother, 2019 - present; this includes assisting my mother with health issues, helping my younger brother with learning and improvement, and supporting my family with household tasks

schools sports captain, 01/01/17, 12/31/18,

  • Organizing sporting events, leading the house team into sporting events, 12/31/22
  • Coaching and umpiring OZTAG for primary school kids, sports captain - 01/01/20, 12/31/22 - leading my team through a hard and successful touch and OZTAG season, and achieving 2nd place in our grade sport

References

  • Yasmeen Shadid, Lebanese Muslim Association, 0420 801 770, yshadid@lma.org.au
  • Fauzia Tahiri, carer for mother and brother, 0451 322 424, fauzia.mcc@gmail.com

Languages

Dari
Native/ Bilingual
English
Native/ Bilingual
farsi
Full Professional

References

References available upon request.

Timeline

Team Member

FlipOut
09.2024 - Current

Crew Member

Schnitz
04.2023 - 03.2024

Crew Member

McDonald's
04.2023 - 05.2024

Party Host

Timezone
04.2022 - 11.2022

OZTAG Umpire/Coach

RSC - highschool
03.2022 - 12.2022

Volunteer

Lebanese Muslim Association
03.2021 - Current

Retail Sales Assistant

Bazar G Gifts and Rugs
03.2021 - 04.2022

y7-y12 (secondary school) -

Ryde Secondary college

K-Y6 (primary school) -

Ryde Public school

Bachelor of Youth Work - Social Sciences

Western Sydney University

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Nadia Taheri