Nadia Tapia

Work History

Factory Production Worker

Damona Dairy free Cheese

Altona, VIC

08.2024 - Current

Operated machinery to fabricate and assemble product components.
Performed daily maintenance of assembly machines and tooling.
Inspected finished products for defects or flaws.
Maintained a clean and safe work area in accordance with OSHA standards.
Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
Sorted and packaged products to prepare for processing or shipment.

Deli Assistant

Rathdowne Village Delicatessen

Carlton North, VIC

12.2022 - 07.2024

Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
Prepared sandwiches using specified ingredients while adhering to safety standards.
Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
Operated cash register to process customer purchases accurately and efficiently.
Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
Weighed and priced items for sale according to store guidelines.
Followed all safety procedures when handling knives or operating machinery in the kitchen area.
Informed management of any supply needs or low stock levels.
Performed daily opening and closing duties including setting up displays and cleaning counters.

Barista

Vinilo Cafe

Valparaiso, Chile

09.2020 - 12.2021

Greeted customers and took orders for coffee drinks, food items, and other beverages.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Operated cash registers to process customer payments.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Stocked shelves with ingredients needed to make coffee drinks.
Labeled containers of milk for use in coffee drinks according to expiration dates.
Monitored inventory levels of supplies and restocked when necessary.
Managed morning rush of customers daily with efficient, levelheaded customer service.

Call Center Representative

Esval

Valparaiso, Chile

02.2020 - 08.2020

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Resolved customer complaints in a timely manner to ensure customer satisfaction.
Processed orders, forms, applications, and requests accurately and efficiently.
Maintained records of customer interactions, transactions, comments, and complaints.
Assisted customers with navigating the company's website to locate desired information or items for purchase.
Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Front of House Staff Member

Lulupok, Hawaiian food restaurant

Santiago, Chile

10.2017 - 12.2019

Greeted customers and answered questions about menu items.
Processed customer payments accurately and efficiently.
Informed customers of daily specials and promotions available at the restaurant.
Assisted servers when necessary by refilling drinks or providing extra utensils.
Answered phone calls from customers inquiring about take-out orders or reservations.
Replenished supplies and organized food preparation stations to maximize productivity.
Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.

Kitchen Hand

Boule Bar

Santiago, Chile

02.2016 - 08.2017

Peeled and cut fruit and vegetables to prepare for cooking or serving.
Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
Followed recipes accurately while adhering to portion control standards.
Maintained order and cleanliness of work areas to conform with health codes.
Maintained inventory of kitchen supplies and equipment needs.
Organized storage areas for efficient access to items when needed.

Wait Staff Member

The Singular Hotel, Rooftop Bar

Santiago, Chile

03.2014 - 11.2015

Greeted and welcomed customers, providing them with menus.
Prepared tables by setting up linens, silverware and glassware.
Answered questions about menu selections and made recommendations when requested.
Processed payments accurately using cash registers or point-of-sale systems.
Implemented sanitary food handling, holding and service protocols.
Provided excellent customer service to guests, ensuring they had an enjoyable experience.

Summary

Overview

Work History

Factory Production Worker

Deli Assistant

Barista

Call Center Representative

Front of House Staff Member

Kitchen Hand

Wait Staff Member

Education

Bachelor of Arts - Theatre

Certificate - Patisserie

Skills

Certification

Languages

Work Availability

Timeline

References

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