Nadia Turner

Supervision and operation of established WA owned footwear company.

Effectively managing inventory control, cash control and store opening and closing procedures.

Maximising sales and creating loyal customers through excellent customer service with a professional and extremely helpful manner.

Ensuring stock levels are adequate through effective communication with our Mount Hawthorn store.

Displaying and rotating stock to the highest degree of presentation.

Consistently providing for the security and smooth operation of the business.

Operating POS, reconciling, answering the telephone, stocktaking and transferring.

Ensuring high levels of cleanliness and sanitation of chalets and common areas on Rottnest Island.

Working efficiently and smoothly within a team environment.

Friendly and helpful advice to tourists visiting the Island.

Transporting to and from work via Ferry.

• Maintained effective schedule balance between rest periods, active play, education and diet.
• Introduced children to educational games and activities to boost learning.
• Applied positive behaviour management and led the children in creative and educational activities within a safe and nurturing environment.

Responsible for the operation of the store, staff delegation and assisting customers.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Completed regular inventory counts to verify stock levels and reformat the shop according to specific guidelines.

Banking, operation of the Ed Harry Website and POS.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Effectively answered customer inquiries regarding account balances, transaction history, services charges and interest rates with a professional and caring manner.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Responsible for safe keys, alarm codes and securing sensitive information.
• Provided customer records, account statements and copies of checks.

Led and directed team members on effective methods, operations and procedures.

High level of professionalism interacting with staff and customers.

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Swiftly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Encouraged feedback from customers and implemented positive changes within the restaurant.

Maintained safe working and guest environment to reduce risk of injury and accidents with strict adherence to Occupational Health and Safety Guidelines.