Nadia Visser
Marsden Park,NSW
Summary
High energy polished professional bringing extensive experience in management settings. Dynamic relationship-builder with an organised nature and sound judgement. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
GODFREYS
02.2021 - 02.2024
- Oversaw all business aspects of opening a brand-new store within the business
- 860,000 in first year of new store w/ soft opening
- Featured in online videos as the face of Godfreys in social media campaign to engage customers
- Cultivated positive customer relations built on trust, service, and sound business practices
- Used consultative sales approach to understand customer needs and recommend relevant offerings and use upselling strategies
- Conducted product demonstrations to highlight features, answer customer questions and direct them toward a solution
- Identified strengths and weaknesses by regularly reviewing KPI's and tracking sheets
- Worked with my sales team to collaboratively reach targets and KPI's
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Resolved any complex complaints leaving customers satisfied to ensure return business
- Maintained a high standard of cleanliness front and back of house
- Ensured all VMG guides followed and in practice in store with employees understanding all changes
- Ongoing employee development and upskilling
- Ensure all financial aspects compliant, Cash/ banking, EFP, Finance contracts/ paperwork filing
- Conducted weekly stocktakes to ensure stock control
- Conducted a monthly store self-audit (WHS, safety compliance and resolution)
- Weekly manager meetings
- All other aspects include but not limited to, customer repairs and warranties, recruitment and development, effective rostering, implement change, lead by example.
Store Manager
ISHKA
01.2019 - 09.2020
- Unfortunately made redundant as 90% of business closed permanently due to covid.
- Prior to the pandemic, was successful in turning this failing store around financially and aesthetically
- Oversaw all business aspects of $260,000 per month store with 4+ employees
- Coordinated efficient incoming and outgoing product movements, as well as successful merchandising strategies
- Developed highly successful retail store team with solid recruitment and training strategies
- Minimized losses with effective security presence and tight employee controls
- Maintained optimal employee coverage for business needs with well-prepared team schedules and effective rostering
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and management positions
- Maintained full compliance with legal, health, and safety regulations
- Store Auditing and compliance tours
- Troubleshoot problems and developed successful solutions
- Helped handle high-volume work by prioritizing tasks and organizing supplies
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Tracked daily activities in NetSuite for consistent reporting.
Area Manager
COLES
10.2014 - 03.2018
- My role at Coles was to implement an entirely new business entity to the brand
- Coles Services is a brand-new in-house cleaning and trolley collection service that was rolled out nationwide to remove contractors and directly control this business model
- As an Area Manager for Coles Services, it was my duty to maintain the highest levels of safety for team members and customers, lead, coach, and develop a team of 100+ direct report team members, build effective rosters that met financial and operational goals, manage daily workloads by organizing effective schedules and delegating tasks, bring in well-qualified employees to fill important vacancies, target recruitment strategies to reach key candidates, keep all compliance paperwork current and compliant with internal standards and legal requirements, control labor costs by streamlining workflows based on expected demands, meet customer demand by tracking market changes and adapting strategies to match, establish milestones for team leaders and monitor performance, act as a point of contact for local council and rangers, effectively manage any Work Cover claims to be compliant and legible and ensure the best solution for all parties involved.
Support Area Manager
CREDO/ COLES
07.2014 - 10.2014
- This role was contracted to Coles to roll out the pilot program in Tasmania and was a promotion in my career for the prior successful rollout of Coles Services in Victoria
- My primary role during this time was to support the area manager for Tasmania and be a point of contact for all Store Managers
- I coached 150+ team members, ran inductions and orientation sessions, provided ongoing training and support to all departments during program rollout, managed daily workloads by organizing effective schedules and delegating tasks, eliminated resource waste through effective monitoring and improved controls, kept all paperwork current and compliant with internal standards and legal requirements, maximized employee performance with effective training and close mentoring, troubleshoot problems and developed successful solutions, helped the team handle high-volume work by prioritizing tasks and organizing supplies, worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- After the successful deployment in VIC and TAS, I was quickly promoted to Area Manager for the NSW rollout of Coles Services.
Deployment Coach
CREDO/ COLES
03.2014 - 07.2014
- This role was contracted to Coles to roll out the pilot program of Coles Services throughout Victoria
- I was an on-site training coach during the program rollout, and each week I was deployed to a new store
- I was responsible for orientating, training, and assessing the performance of new team members
- I completed team member safe work practices, license to trades, and skill training lists
- I protected team members with thorough demonstrations and correct equipment use
- I achieved target results by enhancing and changing teaching strategies to maximize progress
- I strengthened instructor skills and knowledge with careful evaluations
- I approached and solved work problems with initiative and knowledge of Services operations
- I monitored Services operation to spot and correct problems early
- I built life-long and job-specific skills in employees using special training classes
- I supported the team with expert safe cleaning, trolley collection, and customer service
- I had the record of the lowest re-trained team members in the state out of all the deployment coaches, which comes from my diligence, genuine care, and passion in everything that I do
- I was quickly promoted to Support Area Manager for the Tasmania rollout.
Client Stock Manager
Complete Office Supplies (*COS)
02.2011 - 05.2014
- This role started in Adelaide then progressed and relocated to Melbourne HQ
- I was responsible for managing office consumables for corporate and government organizations
- I verified the level of supplies and requested new inventory to meet service levels
- I liaised face to face with customer procurement teams
- I performed in-office duties such as general reception duties and customer service
- I liaised with upper management account managers and warehouse manager to deliver results for all customers
- I completed accurate data entry work by carefully reviewing every order
- I contributed many successful ideas to improve stock management work.
Debt Consultant
Capital Debt Solutions
06.2013 - 01.2014
- Mobile agent based in Melbourne area for an debt consolidation company in QLD
- Assisted clients in setting realistic and achievable budgets for each case
- Ensured legal paperwork is legible and compliant
- Offered comprehensive financial support, including working closely with professionals such as attorneys and accountants to fully explore circumstances and goals
- Determined customers' needs by carefully reviewing current expenses and income, tax statements, and both short and long-term financial objectives
- Brought in new clients by generating leads through word of mouth, cold calling, and local marketing.
Education
Certificate of completion - Professional Telephone Etiquette
GODFREYS - ED APP
08.2022
Certificate of completion - Stress Management for Managers
GODFREYS - ED APP
08.2022
Certificate of completion - Emotional Intelligence in Leadership
GODFREYS - ED APP
06.2022
Certificate of completion - Making Decisions
GODFREYS - ED APP
06.2022
Certificate of completion - Managing Complaints
GODFREYS - ED APP
06.2022
Certificate of completion - Consumer and Competition Act Awareness AU
GODFREYS - ED APP
06.2022
Certificate of completion - Diversity in the Workplace
GODFREYS - ED APP
04.2022
Certificate of completion - Managing unconscious Bias
GODFREYS - ED APP
06.2021
Certificate of completion - Workplace Bullying and Occupational Violence
GODFREYS - ED APP
06.2021
Certificate of completion - Customer Service
GODFREYS - ED APP
06.2021
Certificate of completion - Advance Health and Safery
GODFREYS - ED APP
06.2021
Certificate of completion - Diversity and discrimination
GODFREYS - ED APP
02.2021
Certificate of completion - Cultural awareness
GODFREYS - ED APP
02.2021
Certificate of completion - Public Awareness
GODFREYS - ED APP
02.2021
Retail Leaders Level 5 - In-house Training Program - COLES Sydney. NSW
COLES
08.2016
Cert IV - Cert IV Business Administration
LETT TRAINING
04.2013
Skills
- Reliable
- Leadership
- Team building
- Positive mental attitude
- Detail orientated
- Employee Training
- Punctual
References
AVAILABLE UPON REQUEST
Timeline
Store Manager
GODFREYS
02.2021 - 02.2024
Store Manager
ISHKA
01.2019 - 09.2020
Area Manager
COLES
10.2014 - 03.2018
Support Area Manager
CREDO/ COLES
07.2014 - 10.2014
Deployment Coach
CREDO/ COLES
03.2014 - 07.2014
Debt Consultant
Capital Debt Solutions
06.2013 - 01.2014
Client Stock Manager
Complete Office Supplies (*COS)
02.2011 - 05.2014
Certificate of completion - Professional Telephone Etiquette
GODFREYS - ED APP
Certificate of completion - Stress Management for Managers
GODFREYS - ED APP
Certificate of completion - Emotional Intelligence in Leadership
GODFREYS - ED APP
Certificate of completion - Making Decisions
GODFREYS - ED APP
Certificate of completion - Managing Complaints
GODFREYS - ED APP
Certificate of completion - Consumer and Competition Act Awareness AU
GODFREYS - ED APP
Certificate of completion - Diversity in the Workplace
GODFREYS - ED APP
Certificate of completion - Managing unconscious Bias
GODFREYS - ED APP
Certificate of completion - Workplace Bullying and Occupational Violence
GODFREYS - ED APP
Certificate of completion - Customer Service
GODFREYS - ED APP
Certificate of completion - Advance Health and Safery
GODFREYS - ED APP
Certificate of completion - Diversity and discrimination
GODFREYS - ED APP
Certificate of completion - Cultural awareness
GODFREYS - ED APP
Certificate of completion - Public Awareness
GODFREYS - ED APP
Retail Leaders Level 5 - In-house Training Program - COLES Sydney. NSW
COLES
Cert IV - Cert IV Business Administration
LETT TRAINING
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