NADIA WILLIAMSON
Support Worker
Townsville,QLD
Summary
An engaging and motivated support worker who is passionate about assisting the aged and impaired. Possessing fantastic people skills and the ability to communicate effectively across cultural barriers and age groups. Detail-oriented and reliable with a positive attitude and strong work ethic. Compassionate with demonstrated high level of initiative and excellent problem-solving skills. Caring and empathetic, providing support for adults and children with disabilities. Competent planner, developer and implementer of individual program plans. Certified medication administrator.
Overview
19
19
years of professional experience
Work History
Civil Labourer
NBN Upgrade
Townsville
1 2016 - 12.2016
- Maintain a safe workplace and follow work procedures for the safety of both other team members and the general public, in accordance with workplace health and safety guidelines
- Provide general labour support to the relevant work area
- Digging trenches, laying conduit and installation of external lines for the NBN upgrade
- Operate and maintained plant, tools and equipment in good order
Support Worker SLES
Breakthru
Townsville
1 2021 - Current
- Programming, Planning, Presentation, teaching,
- Computer documentation.
- Supporting clients to enter the workforce, including assistance and training on volunteer shifts.
- Assist clients with daily living skills to maintain self-esteem and general wellness, improving independence and confidence.
- Adapt quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Resumes and cover letters
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Document and Report, follow policies and procedures
- Confidentiality
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Manage multiple projects simultaneously, ensuring timely completion and high-quality results.
- Created a positive learning environment by fostering open communication and encouraging questions from participants.
- Stayed current with industry trends and emerging technologies to maintain relevancy in course content.
- Developed customized training programs for clients, addressing their specific needs and goals.
Personal Carer
Right At Home
Townsville, Queensland
01.2019 - 01.2021
- Provide quality client care, applicable to each individual client
- Contribute to the development of clients’ care plans as required
- Observe and report promptly any changes or concerns in clients’ health, well-being or behaviour changes
- Assisting clients with activities of daily living, hygiene (showering, toileting etc.), dressing, grooming, mobility, eating and drinking as required
- Assisting clients to engage in programs and recreational related activities as well as community participation
- Assisting clients with medications where delegated
Support Service Assistant
Anglicare
Townsville, Queensland
01.2017 - 01.2019
- Providing in home care to allow clients to continue living independently
- Cleaning of their home including all living areas, bathrooms and toilets
- Assisting clients with menu planning, shopping, meal preparation and cooking
- Transporting clients including to and from, day support placements, community activities and appointments
- Supervision and transportation of clients to and from group activities
- Improved client relationships by consistently delivering professional and courteous service while addressing their needs efficiently.
Receptionist
Williamson Glass & Aluminum
01.2012 - 01.2015
- Performed administrative and office management duties necessary to support the business
- Management of reception area including greeting visitors and responding to telephone and in person requests for information
- Providing a high level of administrative support including the processing of quotes, reports, orders and the maintenance of diaries and document control
- Maintained processes and systems by internal auditing to ensure accuracy of data
Customer Service Assistant
Spotlight
01.2006 - 01.2013
- Delivering outstanding customer service in a frontline role
- Processing cash and electronic payments
- Handling of customer complaints and processing refunds
- Undertaking stock-taking to review inventory levels accurately
- Working as part of a team to ensure all services are high quality and business profile is enhanced
- Efficiently and accurately completing sales and service transactions
- Assist customers upon request on the location of merchandise
- Restocking merchandise at the front checkout and within the store
Skills
Excellent communication and interpersonal skills
Attention to safety
Patience and empathy
Multitasking Abilities
Willingness to learn
Relationship Building
Time Management
Safety Procedures
Meal Planning and Preparation
Adaptability
Reliability
Teamwork and Collaboration
Friendly, Positive Attitude
Customer Service
Keystrengthsandabilities
- Experienced in working with Clients from diverse backgrounds with cultural sensitivity and understanding
- Able to reflectively listen and communicate both verbally and non-verbally with clients in a manner that ensures confidentiality, privacy, and sensitivity
- Excellent written and verbal communication skills with the ability to liaise with people of all levels
- Consistently promotes and adheres to workplace OH&S policies and procedures
- Hardworking and organized with the ability to perform a wide range of hands-on duties
- Able to follow technical procedures, follow instructions, and work without supervision
- Active, helpful, and contributing team member with strong work ethic
- High level of attention to detail with excellent organizational skills with the ability to work within time frames
References
- Josef Frei, 0412 965 595, Chef on Call
- Amber Lyons-Ormond, 0403 796 976, Co-ordinator of SLES of Breakthru
- Ingrid Peacock, 0414 705 169, Co-worker
- Debra Stewart, 0407 802 036, SLES Support worker
Licensesandqualifications
- Certificate III in Individual Support CHC30315
- Assist Clients with Medication HLTHPS006
- Working with Children Blue Card
- Working with Disability Yellow Card
- First Aid Certificate & CPR
- Current Criminal History Check
- Open Driver’s License
- Food Handlers Certificate
- NDIS Workers screening check
- Basic Auslan
Timeline
Personal Carer
Right At Home
01.2019 - 01.2021
Support Service Assistant
Anglicare
01.2017 - 01.2019
Receptionist
Williamson Glass & Aluminum
01.2012 - 01.2015
Customer Service Assistant
Spotlight
01.2006 - 01.2013
Civil Labourer
NBN Upgrade
1 2016 - 12.2016
Support Worker SLES
Breakthru
1 2021 - Current