Nadia Yousif
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Cashier Supervisor
IGA Grocery Store
03.2022 - 12.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Phone Operator
Bine Hire
01.2018 - 01.2021
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
Receptionist
Medical Centre
04.2017 - 08.2017
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
No Degree -
Hume Central Secondary College
Melbourne, VIC11.2017
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash Register Maintenance
- Operational Efficiency
- Workplace Safety
- Report Generation
- Customer Service Management
- Computer Proficiency
Timeline
Cashier Supervisor
IGA Grocery Store
03.2022 - 12.2023
Phone Operator
Bine Hire
01.2018 - 01.2021
Receptionist
Medical Centre
04.2017 - 08.2017
No Degree -
Hume Central Secondary College
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