Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Davina Seden

Earlville,QLD

Summary

Dynamic and results-driven professional with a strong work ethic and proven customer service skills, 20 years experience and looking for a new challenge to further my career in the retail industry. I consistently enhanced customer satisfaction and operational efficiency. Recognized for adaptability and teamwork within the workplace.

Overview

21
21
years of professional experience

Work History

Nightfill Attendant

Woolworths
06.2023 - Current
  • Assisted customers with inquiries and provided information on services.
  • Maintained cleanliness and organization of workspaces to enhance customer experience.
  • Learned safety protocols and adhered to operational guidelines consistently.
  • Supported team in daily tasks, enhancing workflow efficiency and productivity.
  • Engaged with customers to ensure satisfaction and address any concerns promptly.
  • Adapted quickly to new responsibilities, demonstrating flexibility in a dynamic environment.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Operations Coordinator

JB Hi-Fi
02.2008 - Current
  • Coordinated inventory management processes to optimize stock levels and minimize discrepancies.
  • Assisted in scheduling staff shifts, ensuring adequate coverage for operational needs.
  • Streamlined communication between departments to enhance workflow efficiency and collaboration.
  • Implemented process improvements that reduced order fulfillment time and increased customer satisfaction.
  • Maintained accurate records of daily operations, facilitating timely reporting and analysis.
  • Trained new staff on operational procedures and systems, fostering a productive team environment.
  • Supported the execution of promotional events, aligning resources and logistics for successful implementation.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Oversaw day-to-day operations of large teams across several sites.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Group Fitness Instructor

F45 Training
02.2020 - 02.2022
  • Led dynamic group fitness classes, promoting high energy and engagement among participants.
  • Developed personalized workout plans to accommodate diverse fitness levels and goals.
  • Fostered a supportive environment, encouraging member participation and community building.
  • Monitored participant progress, providing feedback and adjustments to enhance performance.
  • Ensured adherence to safety protocols and proper use of equipment during sessions.
  • Utilized fitness technology tools for tracking client attendance and progress metrics.
  • Motivated clients by providing continuous support, ensuring a positive experience in every session.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Led weekly classes for up to Number individuals with consistent participation and positive feedback.
  • Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.

Retail Assistant

Chemist Warehouse
06.2004 - 02.2008
  • Assisted customers in locating products and provided detailed information on pharmaceuticals and health-related items.
  • Maintained accurate stock levels through regular inventory checks and effective organization of merchandise displays.
  • Processed customer transactions efficiently using point-of-sale systems, ensuring a smooth checkout experience.
  • Collaborated with team members to enhance store visual merchandising, resulting in improved product visibility and customer engagement.
  • Handled customer inquiries and resolved issues promptly, contributing to high levels of customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Education

Year 12 Completed -

Thursday Island State High School
Thursday Island, QLD

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Supply restocking
  • Cleaning procedures
  • Complaint resolution
  • Initiative and Self-motivation
  • Incident reporting
  • Cross-cultural sensitivity
  • Security procedures
  • Housekeeping
  • Cash handling experience
  • Customer request handling
  • Customer service
  • Excellent communication
  • Time management

References

Shanae Ludlow

Merchandise Manager

JB HiFi Earlville Shopping Town

(07) 4054 5319


Skye Lemon

Store Manager

JB HiFi Earlville Shopping Town

(07) 4054 5319

Timeline

Nightfill Attendant

Woolworths
06.2023 - Current

Group Fitness Instructor

F45 Training
02.2020 - 02.2022

Operations Coordinator

JB Hi-Fi
02.2008 - Current

Retail Assistant

Chemist Warehouse
06.2004 - 02.2008

Year 12 Completed -

Thursday Island State High School

Similar Profiles

CREATE PROFILE
Davina Seden