Nadine Brandis

• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
• Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
• Kept bar presentable and well-stocked to meet customer needs.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
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• Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.

In New Zealand I had several jobs. I worked in a hotel during the breakfast time, did kiwi fruit picking and pruning on a vineyard.