Nadine Doolan
Tamworth,NSW
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate, ready to help company achieve goals. Professional utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Senior Beauty Therapist
Ella Bache
09.2022 - Current
- Excellent communication skills, both verbal and written.
- Work well in team setting, providing support and guidance and assisting with day-to-day operations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Salon responsibilities data entry, promotional activities, loyalty schemes, stock control and merchandising.
- Use of computer, controlling cash float, setting up point of sale terminal and balancing end of day.
- Sales sell product and services.
- Housekeeping organise and maintain salon.
Teacher
TAFE NSW
02.2005 - Current
- Computer systems and data entry.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Incorporated multiple types of teaching strategies into classroom.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Identified students abilities early and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities through training sessions to stay current.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created lessons online to facilitate remote learning.
Beauty/Bowen Therapist
Nadine’s Beauty ABN 36001192263
03.2003 - Current
- Strong rapport with clients, fostering trust and open communication.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Maintained and updated customer records, changes in service plans and treatment reports.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Implemented time management strategies to ensure high-quality care for all clients.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
- Wrote reports on clients and maintained required paperwork.
- Collected information about clients using consultations, observational techniques and assessment methods.
- Excellent oral and written communication skills to interact professionally with staff and clients.
- Referred clients to other specialists and support services as necessary.
APS3 Service Officer
Services Australia Tamworth Centre
04.2020 - 01.2024
- Processing, workload manager and general layer work:- updating customer and business information.
- Communicated with customers via telephone requesting documentation, respond to any customer issues, and assisting customers with additional information.
- Maintain detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provide exceptional customer support, leading to increased client retention and loyalty.
- Enhance customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintain accurate records and full compliance with government regulations and agency guidelines.
- Facilitate communication between clients and internal teams to address concerns promptly and effectively.
- Coordinate solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Coordinate closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Demonstrate adaptability in managing diverse clientele while maintaining steadfast focus on quality outcomes.
- Staff development through in-depth trainings, seminars, and learning opportunities.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Administered and tracked client service payments.
Office Administrator
Hunter New England Health
08.2023 - 10.2023
- Interact with customers by phone, email, or in-person to provide information.
- Data entry, purchase/hire requisitions, paid & unpaid invoices, receipting and record keeping.
- Completing allocated work within identified timeframes and maintaining in focus on high quality support service in situations with competing demands and priorities
- Establish and maintain effective working relationships with staff at all levels
- Attend team meetings.
- Deliver messages to staff and greeting visitors.
- Maintain electronic and paper filing systems for easy retrieval of information.
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Track office supplies and restocked low items to keep team members on-task and productive.
- Contribute to positive work environment by fostering strong working relationships among colleagues.
- Increase customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximize office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maintain professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Senior Beauty Therapist
Soulful Beauty & Skin Care Salon
01.2011 - 01.2022
- Increase salon revenue through upselling additional services and retail products to clients.
- Streamline appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Maintain loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Create welcoming environment for clients by maintaining clean, organized, and visually appealing treatment room.
- Conduct thorough client consultations to assess individual needs and develop customized treatment plans.
- Boost client retention rate through proactive follow-up communications after appointments.
- Collaborate with marketing team in creating targeted advertising campaigns that effectively showcased salon services and attracted new clients.
- Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities.
- Play key role in planning special events such as spa parties or promotional offers which contributed to increased brand visibility in local community.
- Collaborate with team members to create seasonal promotions, resulting in increase in bookings and sales.
- Follow up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promote additional products and services to increase sales numbers and revenue with diverse selection.
- Process payments, entering sales in register for prompt customer service.
- Answer customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintain counter and display areas for cleanliness and organization.
- Arrange merchandise to present visually appealing displays and attract clientele.
- Use social media platforms to promote salon and services.
- Answer phone calls and emails to schedule client appointments.
- Use of computer, controlling cash float and stock control
Education
SIR30216 Certificate III in Retail -
TAFE
Tamworth, NSW01.2024
HLTAID009 Provide Cardiopulmonary resuscitation -
TAFE
Tamworth, NSW01.2024
HLTAID011 Provide First Aid -
TAFE
Tamworth, NSW01.2024
TAEASS502 Design and Develop Assessment Tools -
TAFE
Tamworth, NSW01.2019
SIRXPDK001 Certificate Advanced clinical Line Sothys Professional Skin Care -
TAFE
Tamworth, NSW01.2019
TAELLN411 Address Adult Language, Literacy and Numeracy Skills -
TAFE
Tamworth, NSW01.2014
TAE40110 Certificate IV in Training and Assessment -
TAFE
Tamworth, NSW01.2013
SITXENV001A Participate in environmentally sustainable work practices -
TAFE
Tamworth, NSW01.2012
SIB50110 Diploma of Beauty Therapy -
TAFE
Port Macquarie, NSW01.2011
Certificate of Competence – Skincare Algologie -
Algologie
Sydney, NSW01.2007
Certificate of Completion Dermalogica – Retail, Professional, Demonstration -
Dermalogica
Tamworth, NSW01.2006
Pelactiv Certificate of Skin Care - Skin Renewal Cycle Training Program -
Pelactiv
Tamworth, NSW01.2005
BSZ40198 Certificate IV in Assessment & Workplace Training -
Community College
Tamworth, NSW01.2005
Skills
- Excellent communication skills
- Professional customer service and telephone manner
- Computer and Organizational skills
- Adaptable, Resilient, Integrity
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
Values
- Understand, own, and respect each other’s roles in supporting the plan’s implementation.
- Work in an adaptable, agile manner to achieve cross-functional cooperation.
- Move beyond working in hierarchical silos.
- Seek differing viewpoints, as diversity of perspectives can generate better outcomes
- Take direction from a range of senior leaders when it supports the implementation of the Strategic Plan and achievement of our goals.
- Reflect the TAFE NSW values of collaboration, excellence, integrity and customer focus
References
- Mrs Kristen Elliott, 0428489402, Kristen.elliott9@tafensw.edu.au, Head Teacher/Beauty Teacher, TAFE NSW
- Miss Shai Urfan, 0424174751, Shai.urfan@servicesaustralia.gov.au, Team Leader, Services Australia
Timeline
Office Administrator
Hunter New England Health
08.2023 - 10.2023
Senior Beauty Therapist
Ella Bache
09.2022 - Current
APS3 Service Officer
Services Australia Tamworth Centre
04.2020 - 01.2024
Senior Beauty Therapist
Soulful Beauty & Skin Care Salon
01.2011 - 01.2022
Teacher
TAFE NSW
02.2005 - Current
Beauty/Bowen Therapist
Nadine’s Beauty ABN 36001192263
03.2003 - Current
SIR30216 Certificate III in Retail -
TAFE
HLTAID009 Provide Cardiopulmonary resuscitation -
TAFE
HLTAID011 Provide First Aid -
TAFE
TAEASS502 Design and Develop Assessment Tools -
TAFE
SIRXPDK001 Certificate Advanced clinical Line Sothys Professional Skin Care -
TAFE
TAELLN411 Address Adult Language, Literacy and Numeracy Skills -
TAFE
TAE40110 Certificate IV in Training and Assessment -
TAFE
SITXENV001A Participate in environmentally sustainable work practices -
TAFE
SIB50110 Diploma of Beauty Therapy -
TAFE
Certificate of Competence – Skincare Algologie -
Algologie
Certificate of Completion Dermalogica – Retail, Professional, Demonstration -
Dermalogica
Pelactiv Certificate of Skin Care - Skin Renewal Cycle Training Program -
Pelactiv
BSZ40198 Certificate IV in Assessment & Workplace Training -
Community College
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