Nadine Giammello
Kingsley
Summary
Dynamic and result-driven professional with a proven track record in orchestrating and optimizing organizational operations across diverse locations. Seeking a challenging General Manager role where I can leverage my expertise in process optimization, performance management and strategic team coordination to drive comprehensive business strategies, enhance operational efficiency and elevate profitability. As am motivated and collaborative leader I aim to foster a nurturing environment, deliver exceptional results and spearhead initiatives that elevate the organization's performance and market presence.
Overview
12
12
years of professional experience
Work History
Head of Soft Services
Sodexo Perth Support Centre
12.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budgets and resources effectively, reducing operational costs while maintaining high-quality standards.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Group General Manager
Quad Services
06.2019 - 12.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Championed change management initiatives to facilitate seamless transitions during COVID pandamic.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
State Manager
- Perth SCS
07.2017 - 06.2019
- Increased sales revenue by developing and implementing strategic sales plans, targeting key accounts, and monitoring market trends.
- Analyzed competitor activities to identify opportunities for differentiation and capitalize on market gaps.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Business Development Manager
Pickwick Group Pty Ltd
02.2016 - 07.2017
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with internal teams to optimize product offerings based on client feedback and market demands, ultimately increasing overall sales performance.
- Negotiated favorable contract terms with clients, ensuring long-term profitability while meeting client needs and expectations.
Key Account Manager
Facilities First Australia
06.2014 - 02.2016
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem solving.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
Area Manager
Airlite
07.2012 - 07.2014
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
Education
Green Belt - Green Belt - Lean Six Sigma
Australian Institute of Management
Perth, WA2022
Bachelor of Arts - Marketing And Event Management
Karlshochschule International University
Karlsruhe, Germany2008
Skills
- Business development and planning
- Operations Management
- Human Resource Management
- Risk analysis and management
- Relationship building and rapport
- Customer Service
- Database management
- Exceptional interpersonal communication
- Key decision making
- Revenue generation
- Negotiation
- Couching and mentoring
- Strategic planning
- Budgeting and forecasting
- Performance improvement
- Conflict Resolution
Additional Information
References on request.
Timeline
Head of Soft Services
Sodexo Perth Support Centre
12.2020 - Current
Group General Manager
Quad Services
06.2019 - 12.2020
State Manager
- Perth SCS
07.2017 - 06.2019
Business Development Manager
Pickwick Group Pty Ltd
02.2016 - 07.2017
Key Account Manager
Facilities First Australia
06.2014 - 02.2016
Area Manager
Airlite
07.2012 - 07.2014
Green Belt - Green Belt - Lean Six Sigma
Australian Institute of Management
Bachelor of Arts - Marketing And Event Management
Karlshochschule International University
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