Nadine Giammello
Perth,Australia
Summary
Strategic and purpose-driven Senior Operations Leader with over a decade of experience managing large-scale, multi-site commercial operations across facilities management, remote services, and high-risk environments. Proven success in leading diverse business units, delivering profitable and compliant contract outcomes and building collaborative, high-performing teams. Strong commercial acumen with full P&L accountability for portfolios exceeding $100M coupled with a track record in business development, tender writing and service innovation. Skilled in transforming operations through sustainable practices, service integration and process redesign to improve efficiency, reduce costs and enhance client satisfaction. Passionate about aligning commercial success with social impact, creating opportunities that empower people and strengthen communities.
Overview
10
10
years of professional experience
Work History
Operations Manager
Compass Group
Perth, WA
05.2024 - Current
- Lead multi-site operations across cleaning, facilities and support services with a team of 160+, ensuring the highest operational standards, safety, and compliance, contributing to a 35% improvement in compliance results.
- Championed a performance culture through structured action plans resulting in a 20% uplift in team effectiveness and operational KPIs.
- Spearhead operational redesign and service innovation initiatives, reducing inefficiencies by 10% and improving service delivery by 20% while maintaining profitability.
- Strengthened strategic client partnerships resulting in enhanced contract retention and organic business growth.
National Soft Service Manager
Sodexo Perth Support Centre
Perth, WA
12.2020 - 05.2024
- Directed national delivery of cleaning, grounds and maintenance services across remote sites achieving a 25% uplift in operational efficiency through standardisation and Lean Six Sigma methodologies.
- Achieved a 25% uplift in operational efficiency by identifying and standardizing key service processes.
- Led tender solutioning and commercial analysis for multi-million-dollar contracts, ensuring competitive, compliant and value-driven proposals.
- Implemented sustainability programs (eco-friendly equipment and resource efficiency) that reduced environmental footprint while meeting operational targets.
- Oversee commercial contracts from mobilisation to delivery, ensuring profitable outcomes and alignment with client and organisational objectives.
Group General Manager
Quad Services
Perth, WA
06.2019 - 12.2020
- Managed a $100M+ multi-site portfolio delivering contract performance above target by 15% while maintaining full regulatory compliance and operational integrity.
- Led cultural transformation and talent development initiatives that increased staff engagement by 25% and reduced turnover by 20%.
- Navigated operational disruptions during COVID-19 through effective change management and business continuity planning.
- Oversaw the drafting and submission of high-value tenders, aligning service solutions with client needs and operational capacity.
State Manager
Perth Serco
Perth
07.2017 - 06.2019
- Improved client retention rates by 20% through implementing a client-centric service model and fostering strong relationships with key clients.
- Implemented strategic initiatives that improved operational efficiency resulting in a 10% cost reduction across service delivery.
- Led strategic business development initiatives that resulted in a 10% increase in regional revenue by securing new contracts and expanding client relationships driving overall business growth.
- Implemented HSEQ programs across 20+ sites ensuring 100% compliance with safety standards resulting in a 20% reduction in workplace incidents.
Business Development Manager
Pickwick Group Pty Ltd
Perth
02.2016 - 07.2017
- Achieved a 5% increase in company revenue by securing new business and expanding the client base through strategic business development initiatives.
- Improved client loyalty by 15% by nurturing key client relationships and offering tailored solutions that enhanced service satisfaction.
- Developed detailed proposals and pricing models to win new contracts, ensuring alignment with customer needs and organizational goals.
Education
Green Belt - Lean Six Sigma
Australian Institute of Management
Perth07.2022
Bachelor of Arts - Marketing and Event Management
Karls Hochschule International University
Germany10.2008
Skills
- Strategic Operations Leadership
- Contract & Commercial Management
- Multi-Site Service Delivery
- Stakeholder Engagement & Communication
- Facility & Asset Management
- Sustainability & Innovation Initiatives
- HSEQ Compliance & Safety Leadership
- Change and Transformance Management
- Budget Management & P&L Oversight
- Team Development & Culture Building
- Risk Management & Governance
- Continuous Improvement & Process Redesign
Additional Information
References on request
Timeline
Operations Manager
Compass Group
05.2024 - Current
National Soft Service Manager
Sodexo Perth Support Centre
12.2020 - 05.2024
Group General Manager
Quad Services
06.2019 - 12.2020
State Manager
Perth Serco
07.2017 - 06.2019
Business Development Manager
Pickwick Group Pty Ltd
02.2016 - 07.2017
Green Belt - Lean Six Sigma
Australian Institute of Management
Bachelor of Arts - Marketing and Event Management
Karls Hochschule International University
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