NADINE GREEN
ENGADINE
Summary
Dynamic professional with extensive experience at NSW Health as a Switchboard Operator, adept at operating switchboards and delivering exceptional customer service. Recognized for maintaining composure under pressure and enhancing productivity through effective communication and flexibility.
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
33
33
years of professional experience
Work History
Switchboard Operator
NSW Health
07.2019 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Customer Service Representative
UTI TRANSPORT
01.2003 - 04.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
MANAGER
EULACTOL
01.2001 - 01.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Bookkeeper
PACIFIC NAIL SUPPLIES
02.1992 - 01.2001
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
High School Diploma -
HEATHCOTE HIGH SCHOOL
Heathcote, NSW12-1989
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Flexibility
- Strong telephone etiquette
- Excellent verbal communication skills
Timeline
Switchboard Operator
NSW Health
07.2019 - Current
Customer Service Representative
UTI TRANSPORT
01.2003 - 04.2007
MANAGER
EULACTOL
01.2001 - 01.2003
Bookkeeper
PACIFIC NAIL SUPPLIES
02.1992 - 01.2001
High School Diploma -
HEATHCOTE HIGH SCHOOL
Similar Profiles
Yashika RedhuYashika Redhu
ACAT Clinical Assessor/ Social Worker at NSW HealthACAT Clinical Assessor/ Social Worker at NSW Health
Jagjit DhillonJagjit Dhillon
Nurse at NSW HealthNurse at NSW Health
Maria AroutsidisMaria Aroutsidis
Hospital Assistant Grade 2 at NSW HealthHospital Assistant Grade 2 at NSW Health