Summary
Overview
Work History
Education
Skills
Timeline
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Nadine Haidar

Summary

A dedicated professional with a Bachelor of Business degree majoring in Marketing, leveraging effective communication skills to excel in the shipping industry. Currently excelling in Customer Care at ANL/ CMA CGM, where I confront and overcome operational challenges on a daily basis. I have developed an understanding of the trade processes and the decision-making involved, acquired through taking on additional responsibilities in my current role driven by my passion for the complexities and challenges it offers. Currently known for navigating through high-pressure situations and effectively communicating with diverse stakeholders. Eager to continue thriving in the Shipping industry while contributing to the success of forward-thinking organisations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CMA CGM
10.2022 - Current
  • Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
  • Serving as a point of contact within the team for both internal and external stakeholders who have concerns or inquiries regarding our hazardous process.
  • Coordinating with internal departments such as trade, operations, logistics, liner and sales to ensure smooth and efficient handling of customer requests.
  • Resolving issues and discrepancies related to shipments, such as delays, damages, or incorrect documentation, by liaising with relevant stakeholders and implementing appropriate solutions.


Assistant Manager

Mr Gummy Fish & Chips
09.2015 - 10.2022
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organised schedules, workflows and shift coverage to meet expected business demands.
  • Minimised waste by employing specific expense-tracking and cost-control strategies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.

Education

Bachelor of Business - Marketing

Federation University Australia
Berwick, VIC
06.2022

Year 12 Certificate -

Beaconhills College Village Campus
Berwick, VIC
10.2018

Skills

  • Communication Skills
  • Problem-Solving Abilities
  • Risk Management
  • Data Analysis
  • Supply Chain Optimisation
  • Regulatory Compliance

Timeline

Customer Service Representative

CMA CGM
10.2022 - Current

Assistant Manager

Mr Gummy Fish & Chips
09.2015 - 10.2022

Bachelor of Business - Marketing

Federation University Australia

Year 12 Certificate -

Beaconhills College Village Campus

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Nadine Haidar