Nadine Harstoff
Townsville,QLD
Summary
I am a dynamic barista with proven expertise in beverage preparation and exceptional customer service, honed at Wellshot Hotel and Casey's. Skilled in cash handling and fostering positive customer interactions, I significantly improved sales and customer loyalty through personalized service and efficient problem resolution. Adept at training team members, enhancing team collaboration, and streamlining operations for increased efficiency. I am also a motivated Service Worker with exceptional social skills, communication abilities and customer service background. I am extremely dedicated to following health and safety guidelines and handling food items properly. I will pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Wellshot Hotel
10.2023 - 10.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prepared specialty drinks.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista
Casey's
09.2022 - 10.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
No Degree -
Good Shepherd Catholic College
Mount Isa, QLDSkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Order Taking
- Beverage Preparation
- Excellent memory
Timeline
Barista
Wellshot Hotel
10.2023 - 10.2024
Barista
Casey's
09.2022 - 10.2023
No Degree -
Good Shepherd Catholic College
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