Nadine Hills
Rochedale,QLD
Summary
Dedicated Receptionist and Customer Service Assistant with excellent experience in the retail industry. Maintains professional appearance and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
26
26
years of professional experience
Work History
Receptionist
Drakes Supermarkets
05.2018 - Current
- Answering telephone system, directing and transferring calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed general office duties daily, such as emails data input of Queensland Store information and keeping a clean and organised office space for all employees.
Customer Service Assistant
Drakes Supermarkets
05.2005 - 05.2018
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Collected and returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Safe and secure cash handling daily.
Retail Service Station Manager
Shell Service Station
02.1998 - 12.2002
- Developed and implemented strategies to increase sales and profitability.
- Managed team members shifts and completed rostering.
- Established performance goals for employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- At times managed more than one site
Education
Pathology
Health Industry Training
Suite 12/1344 Gympie Road, Aspley Qld 403408.2024
Balmoral High School
259 Thynne Road, Balmoral Qld12.1988
Skills
- Customer/Client relations in a Retail and Office Setting
- Exceptional Customer Service Skills
- Document Management
- Data Entry
- Telephone skills
- Organization skills
- Time Management
- Documentation And Reporting
- Mail handling
Timeline
Receptionist
Drakes Supermarkets
05.2018 - Current
Customer Service Assistant
Drakes Supermarkets
05.2005 - 05.2018
Retail Service Station Manager
Shell Service Station
02.1998 - 12.2002
Pathology
Health Industry Training
Balmoral High School
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