Nadine Hussain
Condell Park,NSW
Summary
State Operations manager with 10 years experience in transport and same day road freight. Specializing in high-volume client portfolios and time sensitive deliveries. Skilled in operations, team leadership, staff coaching, route co-ordination. Proven track record of delivering exceptional service to major clients. Experienced in process improvement, onboarding and having successfully managed a portfolio of 400 clients, including industry leading brands.
Overview
10
10
years of professional experience
Work History
State Operations Manager (NSW)
Civic Transport
09.2014 - Current
- Leading an operations team, overseeing a high volume of incoming calls, while managing booking and scheduling to ensure accurate, on-time deliveries for all client orders
- Developed and implemented route optimization strategies, improving delivery efficiency and reducing operational costs
- Maintained high staff retention through effective training, coaching, and creating a positive work environment
- Built and sustained long-term client relationships, some up to 10 years, by delivering consistent, high-quality service
- Monitored operational performance, addressing issues promptly to uphold service standards and client satisfaction
- Collaborated closely with sales managers and the sales team to align logistics with client needs and support business growth
- Managed driver coordination and radio allocators to streamline communication, optimize routes, and enhance daily operations
Education
HSC -
Bankstown Girls High School
12.2011
Skills
- Operations & Logistics Management
- Route Planning
- Client Coordination
- Scheduling High-Priority Deliveries
- Client Relationship Management
- DIFOT Reporting
- Performance Tracking
- Account Management
- Leadership & Training
- Team Management
- Onboarding
- Training Workshops
Previous Experience
IGA - Condell Park 2009-2014
References
Available Upon Request
Timeline
State Operations Manager (NSW)
Civic Transport
09.2014 - Current
HSC -
Bankstown Girls High School
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