Nadine Ismail
Sydney
Summary
I am a professional front office coordinator with a strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. I am known for effective team collaboration, adaptability, and delivering results. I have strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently. I am flexible with my working hours and being able to work weekends. I take pride in my work, because i love what i do and take my job very seriously, as i am looking for a job that will allow me to grow and excel with the business.
Overview
8
8
years of professional experience
Work History
Support Worker / Coordinator
Helping Hearts
05.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Front Office Coordinator
Wise Specialist Emergency Centre
09.2017 - 07.2025
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed high volume of incoming calls, directing them to appropriate departments. (approximately 30 calls per day)
- Explain and manage treatment plans for patients and scheduling appointments that align with their plan.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Certified Nursing Assistant In Training
Ryde Hospital
06.2017 - 02.2021
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Provided companionship during recreational activities, enhancing social engagement for residents within the facility.
- Organized and managed patient charts and files.
Education
Dental
Certificate III Dental Assistant
11-2017
Nursing
Certificate III Assistant in Nursing
06-2017
High School Diploma -
Chester Hill High School
09-2016
Skills
- Confidentiality and privacy
- Relationship building
- Effective multitasking
- Customer service
- Scheduling and calendar management
- Efficient in microsoft word/ excel/ power-point
- Manage rosters
- Data entry - Records management
- Staff training and development
- Schedule coordination
- Financial reporting
- Event coordination
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Support Worker / Coordinator
Helping Hearts
05.2025 - Current
Front Office Coordinator
Wise Specialist Emergency Centre
09.2017 - 07.2025
Certified Nursing Assistant In Training
Ryde Hospital
06.2017 - 02.2021
Dental
Certificate III Dental Assistant
Nursing
Certificate III Assistant in Nursing
High School Diploma -
Chester Hill High School