Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadine Ismail

Sydney

Summary

I am a professional front office coordinator with a strong background in administrative support and front office operations. Skilled in managing schedules, coordinating meetings, and providing exceptional customer service. I am known for effective team collaboration, adaptability, and delivering results. I have strong interpersonal skills, attention to detail, and ability to handle multiple tasks efficiently. I am flexible with my working hours and being able to work weekends. I take pride in my work, because i love what i do and take my job very seriously, as i am looking for a job that will allow me to grow and excel with the business.

Overview

8
8
years of professional experience

Work History

Support Worker / Coordinator

Helping Hearts
05.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Front Office Coordinator

Wise Specialist Emergency Centre
09.2017 - 07.2025
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed high volume of incoming calls, directing them to appropriate departments. (approximately 30 calls per day)
  • Explain and manage treatment plans for patients and scheduling appointments that align with their plan.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Certified Nursing Assistant In Training

Ryde Hospital
06.2017 - 02.2021
  • Used effective communication skills when interacting with diverse populations within the healthcare setting.
  • Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
  • Provided customized care according to individual health plan.
  • Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
  • Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
  • Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
  • Provided companionship during recreational activities, enhancing social engagement for residents within the facility.
  • Organized and managed patient charts and files.

Education

Dental

Certificate III Dental Assistant
11-2017

Nursing

Certificate III Assistant in Nursing
06-2017

High School Diploma -

Chester Hill High School
09-2016

Skills

  • Confidentiality and privacy
  • Relationship building
  • Effective multitasking
  • Customer service
  • Scheduling and calendar management
  • Efficient in microsoft word/ excel/ power-point
  • Manage rosters
  • Data entry - Records management
  • Staff training and development
  • Schedule coordination
  • Financial reporting
  • Event coordination

Languages

Arabic
Professional Working
English
Native or Bilingual

Timeline

Support Worker / Coordinator

Helping Hearts
05.2025 - Current

Front Office Coordinator

Wise Specialist Emergency Centre
09.2017 - 07.2025

Certified Nursing Assistant In Training

Ryde Hospital
06.2017 - 02.2021

Dental

Certificate III Dental Assistant

Nursing

Certificate III Assistant in Nursing

High School Diploma -

Chester Hill High School
Nadine Ismail