Nadine James
Oatley,Australia
Summary
Dynamic Parcel Officer at Australia Post with experience in forklift and LSE operation, and safety compliance. Proven ability to implement lean principles, enhancing operational efficiency. Recognised for exceptional attention to detail and time management, ensuring accurate and timely parcel induction. Experienced in training new staff, fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Parcel Officer
Australia Post
Botany , NSW
11.2021 - Current
- Safety-first approach.
- Align work consistently with TIES values.
- Practice lean principles.
- Unload Unit Loading Devices (ULDs) from trucks with a forklift.
- Stage ULDs for pre-induction.
- Backload the truck with outbound deliveries.
- Stage ULD at induction staging zones via BT back stacker.
- Place ULD on dollies or turntables with a BT front or back stacker, ready for induction.
- Sort and induct parcels onto the induction belt.
- Ensuring parcels are inducted properly, safely, and efficiently.
- Worked on chutes, ensuring inducted parcels are scanned and placed into the correct ULDs.
- Worked in loose load-out and in.
- Worked in a manual array, ensuring parcels were handled with care.
- Setting up, staging, and closing of Botany PDC afternoon shift.
- Assisted in training new staff on induction lines, chutes, loose load in, loose load out, manual array, front and rear BT stackers, pallet jack, and safe operating procedures.
<ul><li>Responsible for cleaning vacant and occupied hotel guest rooms to five-star standards.</li><li>Liaising with front office personnel to ensure arrival and VIP rooms are prioritised.</li><li>Ensuring rooms are cleaned within a specified time frame.</li><li>Reporting maintenance issues.</li><li>Handling guest requests.</li><li>Follow up of guest requests to ensure they have been actioned.</li><li>Use of WHS procedures without exception.</li><li>General housekeeping for back of house service areas.</li></ul>
Silk Hospitality
01.2017 - 06.2022
- Responsible for cleaning vacant and occupied hotel guest rooms to five-star standards.
- Liaising with front office personnel to ensure arrival and VIP rooms are prioritised.
- Ensuring rooms are cleaned within a specified time frame.
- Reporting maintenance issues.
- Handling guest requests.
- Follow up of guest requests to ensure they have been actioned.
- Use of WHS procedures without exception.
- General housekeeping for back of house service areas.
<ul><li>Responsible for the daily operation of the housekeeping department at 3 different properties.</li><li>Restructured and established a housekeeping department.</li><li>Implemented policies and procedures for the new housekeeping department.</li><li>Implemented a training schedule for new housekeeping employees.</li><li>Assisted Area Manager implement structured time frames for work completed by housekeeping employees.</li><li>Allocation and delegation of all housekeeping tasks to housekeeping staff.</li><li>Liaised with shareholders to ensure objectives were actioned.</li><li>Assisting sister hotels if needed</li><li>Compliance of WHS Procedures.</li></ul>
Challis Private Hotel
01.2013 - 01.2016
- Responsible for the daily operation of the housekeeping department at 3 different properties.
- Restructured and established a housekeeping department.
- Implemented policies and procedures for the new housekeeping department.
- Implemented a training schedule for new housekeeping employees.
- Assisted Area Manager implement structured time frames for work completed by housekeeping employees.
- Allocation and delegation of all housekeeping tasks to housekeeping staff.
- Liaised with shareholders to ensure objectives were actioned.
- Assisting sister hotels if needed
- Compliance of WHS Procedures.
<ul><li>Responsible for cleaning vacant and occupied hotel guest rooms to five-star standards.</li><li>Liaising with front office personnel to ensure arrival and VIP rooms are prioritised.</li><li>Ensuring rooms are cleaned within a specified time frame.</li><li>Reporting maintenance issues.</li><li>Handling guest requests.</li><li>Follow up of guest requests to ensure they have been actioned.</li><li>Use of WHS procedures without exception.</li><li>General housekeeping for back of house service areas.</li></ul>
Rydges Hotel and Resorts
01.2010 - 01.2013
- Responsible for cleaning vacant and occupied hotel guest rooms to five-star standards.
- Liaising with front office personnel to ensure arrival and VIP rooms are prioritised.
- Ensuring rooms are cleaned within a specified time frame.
- Reporting maintenance issues.
- Handling guest requests.
- Follow up of guest requests to ensure they have been actioned.
- Use of WHS procedures without exception.
- General housekeeping for back of house service areas.
Skills
- Staff training
- Problem solving
- Attention to detail
- Safety procedures
- Team collaboration
- Effective communication
- Employee training
- Staff training
- Problem solving
- Attention to detail
- Safety procedures
- Team collaboration
- Effective communication
- Employee training
References
References available upon request.
Timeline
Parcel Officer
Australia Post
11.2021 - Current
<ul><li>Responsible for cleaning vacant and occupied hotel guest rooms to five-star standards.</li><li>Liaising with front office personnel to ensure arrival and VIP rooms are prioritised.</li><li>Ensuring rooms are cleaned within a specified time frame.</li><li>Reporting maintenance issues.</li><li>Handling guest requests.</li><li>Follow up of guest requests to ensure they have been actioned.</li><li>Use of WHS procedures without exception.</li><li>General housekeeping for back of house service areas.</li></ul>
Silk Hospitality
01.2017 - 06.2022
<ul><li>Responsible for the daily operation of the housekeeping department at 3 different properties.</li><li>Restructured and established a housekeeping department.</li><li>Implemented policies and procedures for the new housekeeping department.</li><li>Implemented a training schedule for new housekeeping employees.</li><li>Assisted Area Manager implement structured time frames for work completed by housekeeping employees.</li><li>Allocation and delegation of all housekeeping tasks to housekeeping staff.</li><li>Liaised with shareholders to ensure objectives were actioned.</li><li>Assisting sister hotels if needed</li><li>Compliance of WHS Procedures.</li></ul>
Challis Private Hotel
01.2013 - 01.2016
<ul><li>Responsible for cleaning vacant and occupied hotel guest rooms to five-star standards.</li><li>Liaising with front office personnel to ensure arrival and VIP rooms are prioritised.</li><li>Ensuring rooms are cleaned within a specified time frame.</li><li>Reporting maintenance issues.</li><li>Handling guest requests.</li><li>Follow up of guest requests to ensure they have been actioned.</li><li>Use of WHS procedures without exception.</li><li>General housekeeping for back of house service areas.</li></ul>
Rydges Hotel and Resorts
01.2010 - 01.2013
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