Nadine Lennox
Nelson Bay,NSW
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Doctors & Co – Salamander Bay Doctors
Salamander Bay
02.2023 - Current
- All aspects of Medical Receptionist duties
- Communicated with patients with compassion while keeping medical information private
- Ordered supplies needed and kept tabs on inventory levels
- Managed operations in accordance with budget requirements
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Informed patients of financial responsibilities prior to rendering services
- Gathered, transcribed and typed medical information into charts
- Compiled physical and digital documents, charts and reports
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Practice Manager
Bay Medical Group/IPN Medical Centres
Salamander Bay, NSW
12.2018 - 07.2022
- Created and implemented policies and procedures for effective practice management
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks
- Cultivated close working relationships with the entire staff, including Doctors, Nurses and Admin
- Online claiming of Medicare, rejections
- Banking reconciliation
- All aspects of Medical Administration from Call Centre to reception desk
- Payroll admin - Xero, Kronos
- Accounts Administration
- Oversaw clinic financial management, recruitment and human resources.
Medical Receptionist
Bay Medical Group
Salamander Bay, NSW
11.2009 - 12.2018
- Communicated with patients with compassion while keeping medical information private
- Ordered supplies needed and kept tabs on inventory levels
- Managed operations in accordance with budget requirements
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Informed patients of financial responsibilities prior to rendering services
- Gathered, transcribed and typed medical information into charts
- Compiled physical and digital documents, charts and reports
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Customer Service Officer
Hunter Valley Aqua Golf
Polkolbin, NSW
10.2006 - 11.2009
- Processed payments and updated balances and customer totals
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Medical Receptionist
Bay Medical Group
Nelson Bay, NSW
01.1999 - 05.2005
- Entered insurance, demographics and health history into patient database
- Called patients to confirm scheduled appointments and obtain additional details
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Straightened up waiting room to maintain neat and organized space
- Informed patients of financial responsibilities prior to rendering services.
Education
Year 12 HSC -
Nelson Bay High School
12.1992
Skills
- General Administrative skills
- Workflow management
- Payroll /Accounts Payable & Receivable
- Managing files and records
- Managing medical practices
- Resource management
- Budget oversight
- Patient relations
- Health information systems - Online Claiming
- Accreditation support
- Quality assurance controls
- Staff supervision
- Rostering
- Schedule and deliver staff,doctors, nurses and management meetings
- Policy and procedure development
- Medical Billing
- Billing support
- Proficient in Best Practice ( Have used also Medical Director,Kronos, Xero)
References
- Dr Anthony Plummer, 0407787081
- Dr Jim Papadopoulos, 0409849736
- Courtney Dawson, 0407268413
- Kieran McMahon, 0408633377
- Kym Read, 0401438888
Certification
- 03/07/2024 - HLTAID011 Provide First Aid Certificate (Contains HLTAID009 Provides Cardiopulmonary Resuscitation)
Timeline
Medical Receptionist
Doctors & Co – Salamander Bay Doctors
02.2023 - Current
Practice Manager
Bay Medical Group/IPN Medical Centres
12.2018 - 07.2022
Medical Receptionist
Bay Medical Group
11.2009 - 12.2018
Customer Service Officer
Hunter Valley Aqua Golf
10.2006 - 11.2009
Medical Receptionist
Bay Medical Group
01.1999 - 05.2005
Year 12 HSC -
Nelson Bay High School
- 03/07/2024 - HLTAID011 Provide First Aid Certificate (Contains HLTAID009 Provides Cardiopulmonary Resuscitation)
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