Nadine McKenna
Denham
Summary
Results-driven hospitality professional with over 6 years of management experience as a Restaurant Manager at Grill’d, leading high-performing teams and driving operational excellence. Most recently served as a Leadership Field Trainer, responsible for developing and mentoring emerging managers and leaders across the business. Passionate about people development, team culture, and delivering outstanding customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leadership Field Trainer
Grill'd
02.2024 - Current
- Increased overall team efficiency through the implementation of hands-on, practical training methods.
- Mentored junior trainers, sharing best practices and fostering professional development in the company.
- Running workshops to enhance their management skills.
- Ensured compliance with industry standards and regulations through diligent monitoring of employees'' adherence to safety protocols during training exercises.
Restaurant Manager
Grill'd
09.2015 - 02.2024
- Effectively manage a high volume restaurant in which I:
- Deliver in-depth training to workers in food preparation and customer-service to promote a strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bartender
The Governor Hotel
07.2022 - 10.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
The Pickled Bear
11.2020 - 11.2021
Team Member
McDonald's
01.2012 - 10.2016
Education
High School Diploma -
Glenwood High School
Skills
- Business operations expertise
- Marketing and advertising
- Operations management
- People management
- Developing a HPT (High Performing Team)
- Coaching and mentoring
Certification
- Food Safety Supervisor
- Diploma of Leadership and Management
- Cert II in Hospitality
- Cert III in Hospitality
- First Aid Cert
- Fire Extinguisher Training
- RSA & Liquor Licensee
Timeline
Leadership Field Trainer
Grill'd
02.2024 - Current
Bartender
The Governor Hotel
07.2022 - 10.2022
Bartender
The Pickled Bear
11.2020 - 11.2021
Restaurant Manager
Grill'd
09.2015 - 02.2024
Team Member
McDonald's
01.2012 - 10.2016
High School Diploma -
Glenwood High School
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