Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Nadine O'Hara

Lavington,NSW

Summary

Experienced Customer Service Professional with a strong background in team leadership and operational management. Known for delivering exceptional customer communication and service. Proven track record of driving performance and ensuring compliance with standards and regulations.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Prouds Jewellers
Lavington, NSW
05.2021 - 07.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Ensured adherence to all company policies and expectations.
  • Provided an environment of happiness, motivation, and support for the team.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone to achieve a suitable resolution.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Handled opening and closing of store procedures.
  • Performed money management duties, including banking.

Sales Assistant

Prouds Jewellers
Lavington, NSW
07.2018 - 05.2021
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.

Volunteer

St Annes Primary School
Lavington, NSW
02.2009 - 12.2013
  • Conducted reading sessions for groups of children
  • Assisted with creative activities.
  • Supported the supervision of children while on excursions.
  • Collated materials for lessons.

Education

Peak Hill Central School
Peak Hill, NSW
10-1995

Skills

  • Store Organization
  • Stock management
  • Team Leadership
  • Customer Relations
  • Staff Supervision
  • Transaction Processing
  • Customer Service
  • Retail Operations
  • Team Building and Leadership

Referees

Stephanie Hanley                                                                              

Store Manager Prouds Lavington

0422100710

Kerry Flett

JPL Group Regional Manager

0451311961

Wes Smith

JPL Regional Manager

0410221972

Timeline

Assistant Store Manager

Prouds Jewellers
05.2021 - 07.2024

Sales Assistant

Prouds Jewellers
07.2018 - 05.2021

Volunteer

St Annes Primary School
02.2009 - 12.2013

Peak Hill Central School

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Nadine O'Hara