Nadine Rashwan
Melbourne,VIC
Summary
A highly driven professional with a record across various fields, excelling as a therapy assistant and demonstrating a passionate commitment to making a positive impact on the lives of those in need. Possessing a unique ability to provide compassionate support and tailor therapeutic approaches to individual needs.
Eager to embrace new challenges and exhibit a remarkable adaptability to dynamic environments. With a natural ability to learn quickly and integrate new information enables interpersonal and organisational skills to be readily used in fast-paced environments.
The current status of work history reflects a consistent dedication to excellence, effective communication, and a collaborative approach to achieving goals. Renowned for thriving under pressure with confidence and have high ability to positively contribute to any team or project.
Overview
8
8
years of professional experience
Work History
MENTAL HEALTH SUPPORT WORKER
Ultra Prime Care
08.2022 - Current
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
THERAPY ASSISTANT
KAIZENCARE
09.2021 - Current
- Empathetic and compassionate approach to providing emotional support to individuals in need
- Strong active listening skills to understand clients' concerns and needs
- Excellent communication skills for clear and effective interaction with clients, families, and colleagues
- Ability to adapt to various situations and respond calmly under pressure..
- Contributed to clients' mental health with compassionate care for emotional needs.
- Promoted social integration by encouraging community outings and personal gatherings.
- Assisted clients with appointments and personal errands.
- Enabled independent living by teaching clients important daily skills.
BEHAVIOURAL THERAPIST
KAIZENCARE
03.2022 - 01.2023
- Improved client behaviours by implementing individualized support plans and interventions.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Collaborated with multidisciplinary teams for comprehensive client care and support.
- Increased parent involvement in therapy sessions, fostering a supportive home environment.
- Designed and modified individual behavioural plans to target client needs.
- Assessed clients' intellectual and adaptive functioning through functional behavioural assessment.
- Provided essential services to support client health, safety, and welfare.
- Focused on short-term gains and long-term outcomes with individualized approaches to mental health support.
RETAIL MANAGER
Pharmacy 4 Less Parkmore
09.2020 - 12.2022
- Evaluate report data and proactively adjust to enhance sales and profit
- Engaged customers with friendly conversation and offers of support, building loyalty and increasing sales.
- Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction.
- Safeguarded company profits, proactively analyzing profit and loss data and implementing sales initiatives to enhance underperforming areas.
- Managed successful retail teams by recruiting, training and empowering workers to exceed expectations.
- Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values.
- Evaluate employees' strengths and assigned tasks based upon experience and training
- Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Set daily tasks for myself and other team members in order to ensure short and long term goals would be achieved
- Process staff hours fortnightly on a clock system (for accountant to access) to ensure staff received payments on time
- Diligently places orders with suppliers and sales representatives to ensure there are minimal gaps throughout the store whilst still ensuring an increase in profit.
PHARMACY ASSISTANT
Pharmacy 4 Less Parkmore
03.2016 - 09.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Provided precise advice about products and medication in order for customer's to receive the ideal product and to increase store sales
- Created a welcoming environment for customers to feel satisfied with store service
- Mentored new team members on POS system operation, customer service strategies and sales goals.
SALES REPRESENTATIVE
Marco Gianni
11.2015 - 02.2016
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Psychology -
Deakin University
Melbourne, VIC02.2020
Bachelor of Criminology -
Deakin University
Melbourne, VIC02.2020
Skills
- Excellent active listener
- Empathetic and emotionally intelligent
- Great problem solving skills
- Able to precisely understand non-verbal communication
- Socially resilient, dependable and reliable
- Ability to both efficiently lead a team environment , and work independently
- Able to work exceptionally well under pressure
- Well-developed organisational skills
- Ambitious and highly motivated
- Persistent and Patient
Accomplishments
- Highest Achiever in Psychology - Sirius College, Class of 2015.
Timeline
MENTAL HEALTH SUPPORT WORKER
Ultra Prime Care
08.2022 - Current
BEHAVIOURAL THERAPIST
KAIZENCARE
03.2022 - 01.2023
THERAPY ASSISTANT
KAIZENCARE
09.2021 - Current
RETAIL MANAGER
Pharmacy 4 Less Parkmore
09.2020 - 12.2022
PHARMACY ASSISTANT
Pharmacy 4 Less Parkmore
03.2016 - 09.2020
SALES REPRESENTATIVE
Marco Gianni
11.2015 - 02.2016
Bachelor of Psychology -
Deakin University
Bachelor of Criminology -
Deakin University
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