Summary
Overview
Work History
Education
Skills
References
Areas Of Knowledge And Expertise
Timeline
Generic

Nadine Scotcher

Forster,NSW

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

24
24
years of professional experience

Work History

Manager

Outback Motel Group Pty Ltd.
Forbes, Australia
01.2022 - 01.2024
  • Directed reservation, reception, and room service operations to enhance guest experience.
  • Supervised security arrangements, garden upkeep, and maintenance activities for safety and aesthetics.
  • Managed fiscal responsibilities and daily banking operations to ensure financial integrity.
  • Coordinated staff rostering to optimize workforce efficiency.
  • Executed reservations using Satin system to streamline booking processes.

Owner

Owner Business – Yoga and Wellness
01.2019 - 01.2021
  • Work directly with Management Staff.
  • Management Customer Service.
  • Marketing, Fiscal, and overall Business Running.

Customer Service – Team Management

JKL Real Estate
01.2019 - 01.2020
  • Customer Service – Team Management

RTO Director / Manager

Prestige Service Training
01.2015 - 01.2018
  • Company Overview: RTO Director / Manager in Tourism/Hospitality/Management/Business/Retail/Technology & Events
  • Fulfilling the Strategic Objective.
  • Supported by; 9 Administration, 20 + teachers and 5 Business Development Managers and 1 Training Manager.
  • RTO Director / Manager in Tourism/Hospitality/Management/Business/Retail/Technology & Events

Training Manager

NORTEC Employment and Training Limited
01.2012 - 01.2015
  • Company Overview: Non for profit, servicing Nambucca Heads to Gold Coast
  • Overall Responsibilities – As a member of the Operational Management Team; develop and administer the execution of Training and Development business strategies in alignment with overall Company business objectives.
  • Non for profit, servicing Nambucca Heads to Gold Coast

Teacher

TAFE NSW
Wollongbar, Australia
01.2005 - 01.2012
  • Served as teacher and assessor in tourism, hospitality, caravan parks, and events management.
  • Coordinated TVET workplace programs to enhance student engagement and industry partnerships.
  • Led distance learning initiatives for holiday parks and resorts to improve accessibility.
  • Instructed Years 11 and 12 students in tertiary vocational education training effectively.

Manager

Goonellabah Tavern Hotel Motel
Lismore, Australia
01.2000 - 01.2010
  • Manager of 4 Shores Holiday Parks – Stuart Point North Coast NSW – 4 years.
  • Manager of Pallamallawa Hotel – 2 years.

Education

Bachelor of Business - Major Tourism Hospitality Events

SCU
Lismore, NSW
01.2012

Diploma of Leadership and Management -

Prestige Training Services
Southport, QLD
Southport, QLD

Diploma Business -

Prestige Service Training
Southport, QLD
Southport, QLD

Diploma Tourism and Hospitality -

TAFE
NSW
NSW

Diploma Hospitality -

TAFE NSW
NSW
NSW

Diploma in Vocational Education and Training -

NORTEC Pty Ltd NSW
NSW
NSW

Diploma of Training Design and Development -

NORTEC NSW
NSW
NSW

Cert IV in Training and Assessing -

TAFE NSW
NSW
NSW

Yoga Teacher Vinyasa - Most Styles 300 hours

Krishna Village
NSW
NSW

Skills

  • Business acumen
  • Grounds maintenance
  • Organizational skills
  • RMS and booking systems
  • Supervision of motel and hotel operations
  • Housekeeping management
  • Check-in and check-out processes
  • Staff recruitment and training
  • Linen and stock management
  • WHS compliance
  • Maintenance coordination
  • Client and resident service
  • People skills
  • Problem-solving abilities
  • Autonomous work ethic
  • Rule adherence
  • Computer proficiency
  • Microsoft Office applications
  • Reservation systems expertise
  • Communication and listening skills
  • Ability to work under pressure
  • Local area knowledge
  • Networking and relationship management

References

  • Mark O’Neill, Outback Motel Group Pty Ltd, 0487462189
  • Karen O’Neill, Outback Motel Group Pty Ltd, 0427647170
  • Adrian Lowry, Small business owner Forster Farmers Patch, 0438462734

Areas Of Knowledge And Expertise

  • Understanding of Business and ownership and requirements to run a successful business from financial requirements to customer service.
  • Common grounds maintenance – pool/lawns/gardens/CCTV.
  • Exceptional organisational skills.
  • RMS, Satin, New Book, Booking247, Booking.com, Expedia.
  • Extensive ability and experience to supervise Motel, Hotel operations.
  • Housekeeping.
  • Check in’s and Check out’s.
  • Rostering – staff recruitment and training.
  • Linen order and stock.
  • Laundering of linen – inhouse and external management.
  • WHS understanding.
  • Maintenance – overall a sound understanding and most capable.
  • Organising of trades.
  • Working within a small and large organisational business structure.
  • Working 24/7 – Working many years over holidays, public holidays and Christmas.
  • Client and resident service focused.
  • Excellent people skills and ability to solve problems effectively and efficiently.
  • Working autonomously, yet possess the ability to work within rules and guidelines within organizational operations.
  • Advance computer skills – intranet, internet, Microsoft applications and reservation systems.
  • Strong communication and listening skills.
  • RSA is current.
  • Highest work ethic and ability to work under pressure.
  • Excellent local knowledge of the area of Forster and above all Barrington Coast.
  • Fantastic ability to network and maintain relationships with key business partners (tourism boards and centres, other moteliers, local businesses).
  • Happy and passionate with this industry, grateful and respect others.

Timeline

Manager

Outback Motel Group Pty Ltd.
01.2022 - 01.2024

Owner

Owner Business – Yoga and Wellness
01.2019 - 01.2021

Customer Service – Team Management

JKL Real Estate
01.2019 - 01.2020

RTO Director / Manager

Prestige Service Training
01.2015 - 01.2018

Training Manager

NORTEC Employment and Training Limited
01.2012 - 01.2015

Teacher

TAFE NSW
01.2005 - 01.2012

Manager

Goonellabah Tavern Hotel Motel
01.2000 - 01.2010

Bachelor of Business - Major Tourism Hospitality Events

SCU

Diploma of Leadership and Management -

Prestige Training Services

Diploma Business -

Prestige Service Training

Diploma Tourism and Hospitality -

TAFE

Diploma Hospitality -

TAFE NSW

Diploma in Vocational Education and Training -

NORTEC Pty Ltd NSW

Diploma of Training Design and Development -

NORTEC NSW

Cert IV in Training and Assessing -

TAFE NSW

Yoga Teacher Vinyasa - Most Styles 300 hours

Krishna Village
Nadine Scotcher