Nadine Thai
Altona Meadows,VIC
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
North Melbourne Family Medical Centre June 2021 Sept 2025 Family
North Melbourne, Vic
06.2021 - 09.2025
- Facilitated patient inquiries and appointment bookings through effective communication.
- Greeted patients with professionalism and warmth upon arrival.
- Registered patients accurately to maintain up-to-date records.
- Handled incoming calls, addressing inquiries efficiently.
- Using Best Practice software
Medical Receptionist
Edgewater specialist Centre
Maribyrnong, Victoria
05.2025 - 05.2025
- Greeted patients and visitors warmly upon arrival at the medical centre.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed appointment scheduling using electronic health record systems efficiently.
- Coordinated patient check-in and check-out processes for seamless visits.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
Medical Receptionist
St Albans Complete Health Care
St Albans, Victoria
07.2017 - 05.2021
- Greeted patients and visitors warmly upon arrival at the medical center.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Performed data entry tasks related to billing and collections procedures.
Practice Manager
Williamstown Consulting Room
Williamstown, Victoria
01.2000 - 04.2017
- Managed daily operations to ensure smooth practice functioning.
- Supervised staff to maintain high-quality patient care standards.
- Coordinated scheduling and appointments for optimal workflow efficiency.
- Implemented policies and procedures to improve operational processes.
- Trained new employees on practice protocols and software systems.
- Facilitated communication between medical staff and administration teams.
- Conducted regular audits to ensure compliance with healthcare regulations.
- Ordered supplies needed and kept tabs on inventory levels.
- Maintained financial records, including billing and accounts receivable and payable.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Explained policies, procedures and services to patients.
Medical Receptionist
The Royal Melbourne Hospital
Parkville, Victoria
02.2008 - 05.2014
- Greeted patients and visitors warmly upon arrival at the medical center.
- Managed appointment scheduling using electronic health record systems efficiently.
- Coordinated patient check-in and check-out processes for seamless visits.
- Collected patient information and verified insurance details during registration.
- Assisted healthcare providers by preparing paperwork for patient consultations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed data entry tasks related to billing and collections procedures.
Education
Diploma -
International Corresponding School
Online03-1997
International Corresponding School
Online03-1995
Skills
- Appointment scheduling
- Electronic health records
- Patient registration
- Insurance verification
- Medical terminology
- Customer service
- Effective communication
- Attention to detail
- Medical records management
- Technical skills - WORDS MS, PRAC SOFT, ZEDMED, KARISMA, GENIE, MEDICAL DIRECTOR
Timeline
Medical Receptionist
Edgewater specialist Centre
05.2025 - 05.2025
Medical Receptionist
North Melbourne Family Medical Centre June 2021 Sept 2025 Family
06.2021 - 09.2025
Medical Receptionist
St Albans Complete Health Care
07.2017 - 05.2021
Medical Receptionist
The Royal Melbourne Hospital
02.2008 - 05.2014
Practice Manager
Williamstown Consulting Room
01.2000 - 04.2017
Diploma -
International Corresponding School
International Corresponding School
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