Nadine Thompson

Financial Director

• Oversaw the preparation of operational reports and schedules to ensure financial efficiency.
• Developed and implemented financial strategies to support the organisation's goals and objectives.
• Monitored financial performance by measuring and analysing results, initiating corrective actions as needed.
• Managed budget and forecast processes, providing financial direction and assisting in strategic decisions.
• Ensured compliance with financial regulations and standards, maintaining accurate financial records
• Ensured compliance with financial regulations and standards, maintaining accurate financial records

Office Management & Administration

• Directed and coordinated clerical, administrative, and secretarial tasks among office staff to ensure seamless operations.
• Allocated resources effectively to enable task performance and maximize efficiency.
• Designed and implemented filing systems, ensuring they were maintained and current.
• Established and monitored procedures for record-keeping, ensuring data security and confidentiality.
• Developed and enforced office policies and procedures to enhance operational efficiency.
• Managed office supplies inventory, reviewing and approving acquisitions as necessary.
• Maintained a safe and secure working environment, addressing customer inquiries and complaints promptly.

Payroll Management

• Coordinated and managed the entire payroll function, ensuring timely and accurate processing.
• Calculated and processed termination payments, including those for resignation, retirement, and redundancy.
• Administered and reconciled bonus payments, ensuring compliance with company policies.
• Calculated, processed, and reconciled payroll taxes, maintaining adherence to relevant legislation.
• Liaised with management and staff regarding all payroll-related inquiries.
• Prepared and reconciled payment summaries, ensuring accuracy and compliance.
• Developed and updated a comprehensive payroll reference manual for managers.
• Performed system upgrades to maintain efficient payroll operations.

Human Resources Administration

• Ensured the prompt maintenance of staff records, including archiving and filing, to comply with legal requirements.
• Collaborated with HR to manage staff appointments, terminations, remuneration, and conditions of service.
• Coordinated workers' compensation processes, including processing, monitoring, and filing all claims, and preparing related payments.
• Accounts Administrator
• Managed daily accounts, overseeing both incoming and outgoing payments to ensure accurate financial records.
• Prepared and submitted tax returns, including VAT and PAYE, ensuring compliance with relevant regulations.

Personal Assistant

• Managed the principal's email, responding to and monitoring communications promptly.
• Answered calls and handled queries, providing efficient and professional assistance.
• Prepared correspondence on behalf of the principal, ensuring clarity and professionalism.
• Commissioned work and liaised with staff, clients, and other stakeholders as necessary.
• Managed the principal's electronic diary, scheduling and coordinating appointments.
• Organised travel arrangements, including bookings and preparing detailed itineraries.
• Took minutes and dictation during meetings, accurately documenting discussions.
• Planned, organised, and managed events, ensuring all logistics were handled efficiently.
• Represented the principal at events and meetings, acting as a liaison when required.
• Conducted research and prepared reports, executive summaries, and newsletters.
• Created presentations and prepared papers for meetings, ensuring all materials were ready.
• Managed projects, overseeing timelines and deliverables to ensure successful completion.

IT Administrator

• Managed and maintained the organisation's IT infrastructure, ensuring optimal performance.
• Provided technical support to staff, troubleshooting and resolving IT issues promptly.
• Implemented and updated software and hardware systems, ensuring compatibility and security.
• Conducted regular system backups and data recovery procedures to safeguard information.
• Monitored network performance, addressing any issues to minimize downtime.
• Ensured compliance with IT policies and procedures, maintaining data security standards.

Compliance Administrator

• Regulatory Compliance & Reporting
• Monitor and ensure adherence to industry regulations, including the Short-Term Insurance Act, FAIS, FICA, and BEE.
• Assist in preparing and submitting regulatory filings and reports.
• Collaborate with management to address compliance issues and implement solutions.
• Policy Development & Implementation
• Develop and implement internal compliance policies and procedures.
• Conduct internal audits to ensure adherence to compliance standards.
• Stay up to date on changes in regulations and communicate necessary changes to relevant stakeholders.
• Training & Support
• Provide training and guidance to staff on compliance matters.
• Handle compliance-related inquiries and investigations.
• Documentation & Reporting
• Maintain accurate records of compliance activities.
• Prepare reports for senior management on compliance status and issues.

• Utilise the DHA's Appointment Booking System to schedule appointments for clients at designated Home Affairs offices.
• Coordinate appointment times to align with clients' availability and the operational hours of DHA offices.
• Guide clients through the application processes for services such as Smart ID cards and passports.
• Ensure all necessary forms are accurately completed and submitted.
• Review clients' documents to confirm they meet DHA requirements, including identity documents and supporting affidavits.
• Advise clients on obtaining or rectifying any missing or incorrect documentation.
• Assist clients in processing payments for application fees through the DHA's eHome Affairs portal or other authorised channels.
• Provide receipts and confirmations of payment to clients.
• Maintain clear and timely communication with clients regarding appointment confirmations, required documents, and any changes to procedures.
• Address client inquiries and provide updates on application statuses.
• Maintain organised records of client appointments, submitted applications, and correspondence for accountability and follow-up purposes.
• Ensure all client information is handled in accordance with data protection regulations and DHA policies.
• Stay informed about changes in DHA procedures and requirements to provide accurate guidance.
• Duties: Appointment Scheduling
• Application Assistance
• Document Verification
• Payment Facilitation
• Client Communication and Support
• Record Keeping
• Compliance and Confidentiality

• Administration
• Supervision of staff
• Client Services
• Interior Design
• Marketing
• Accounts
• General I.T. support (Part Time)

• Hardware and Software Support
• Supporting Windows 95, 98, 2000, XP and Vista
• Installation, configuration and maintenance of new desktop computers and notebooks
• Support and configurations e.g. emails, printers, dial-up, new users, software etc.
• Supporting of Microsoft Office 97, 2000, XP, 2003 and 2007
• Supporting of various software
• Installation, configuration and supporting various cellphone and PDA Data Suites
• Printer installations and configuration
• Basic networking experience
• Duties: Hardware and Software Support
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Performed root cause analysis of reported issues to enact corrections.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
• Documented faults and bugs for referral to development staff for use in updates.
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Earned recognition from management for consistently delivering exceptional service quality.
• Consistently met or exceeded performance metrics, contributing to overall team success.
• Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
• Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
• Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
• Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
• Reduced system downtime significantly, conducting regular maintenance checks and updates.
• Initiated feedback loop with customers to better understand recurring issues and address them proactively.
• Enhanced user experience by resolving complex software issues swiftly.
• Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
• Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
• Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Configured and tested new software and hardware.
• Researched and identified solutions to technical problems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Created user accounts and assigned permissions.
• Installed, configured and maintained computer systems and network connections.
• Installed and configured operating systems and applications.
• Monitored system performance to identify potential issues.
• Helped streamline repair processes and update procedures for support action consistency.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured hardware, devices, and software to set up work stations for employees.
• Developed and implemented preventive maintenance procedures.

Supply stationery supplies to a large client base

• Obtaining new clients in the stationery industry
• Marketing
• Supervision of staff
• Client Services
• General office queries
• General account queries
• General I.T. support (Part Time)
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Managed portfolio of high-value accounts, ensuring they received exceptional service.
• Built relationships with customers and community to promote long term business growth.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Hardware and Software Support
• Supporting Windows 95, 98, 2000 and XP
• Installation, configuration and maintenance of new desktop computers and notebooks
• Support and configurations e.g. emails, printers, dial-up, new users, software etc.
• Supporting of Microsoft Office 97, 2000, XP, 2003 and 2007
• Supporting of various software
• Installation, configuration and supporting various cellphone and PDA Data Suites
• Printer installations and configuration
• Basic networking experience
• Duties: Hardware and Software Support

• Customer Service
• Check-in and Check-out of guests
• Taking payments
• General queries
• Customer compliments and complaints
• Dealing with local and international guests
• Duties: Customer Service
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed multiple tasks and met time-sensitive deadlines.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

• Hardware and Software Support
• Supporting Windows 95, 98, 2000 and NT
• Installation, configuration and maintenance of new desktop computers and notebooks
• Support and configurations e.g. emails, printers, dial-up, new users, software etc.
• Supporting of Microsoft Office 97 and 2000
• Supporting of various software
• Installation, configuration and supporting various cellphone and PDA Data Suites
• Printer installations and configuration
• Basic networking experience
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
• Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
• Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
• Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.
• Developed and implemented preventive maintenance procedures.
• Configured and tested new software and hardware.