Nadine Toms
Tannum Sands,QLD
Summary
I would like to gain a position where I can utilize my current skills and build upon my knowledge base and experience. I have been running my Own Cleaning Business for over 10 yrs now on my own. I have a full clientell but have decided it is time for a change. I am a hard worker and a quick learner. I would like to work for a company were I can contribute my ideas and be a productive team member.
Overview
13
13
years of professional experience
Work History
Self Employed Domestic Cleaner
Nadine's Cleaning
Tannum Sands,Boyne Island,Gladstone, QLD
01.2022 - Current
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Polished glass surfaces and windows.
- Changed bed linens and collected soiled linens for cleaning.
- Clean Bathrooms and Toilets
- Vacuum and mop floors
- Dust and Clean all surfaces
- Clean and wipe down Kitchen
- Clean oven
- Have a Full Clientele with Weekly and Fortnightly Cleans
Nightshift Service Assistant
Caltex
Boyne Island, QLD
02.2017 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Maintained Cleanliness of store
- Made sure shelves were stocked and rotated
Brand Representative
Brand Influence Group
Darwin, NT
04.2016 - 09.2016
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Executed brand activations to standards and with professionalism.
- Placed new and existing brand products in competitive retail locations.
- Planned future sampling opportunities and special events.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Night Shift Filler
Coles Supermarket
Tannum Sands, QLD
03.2010 - 11.2012
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved and lifted heavy loads of merchandise using [Type] equipment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Updated merchandise pricing to match new values and special promotional rates.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
No Degree - Certificate 3 in Retail
Griffith University
Brisbane, QLDHigh School Diploma -
Maryborough State High School
Maryborough, QLD11.1982
Skills
- Self-management
- Highly self-directed
- Hard working and self-motivated
- Self-confident
- Highly motivated self-starter
- Eye for detail
References
Marcus Giles-Duffy
Electrical Equipment Technician
Lines Maintenance
Boyne Smelter
0418499755
Heidi Jones
Production Boyne Smelter
0432525968
Timeline
Self Employed Domestic Cleaner
Nadine's Cleaning
01.2022 - Current
Nightshift Service Assistant
Caltex
02.2017 - 10.2022
Brand Representative
Brand Influence Group
04.2016 - 09.2016
Night Shift Filler
Coles Supermarket
03.2010 - 11.2012
No Degree - Certificate 3 in Retail
Griffith University
High School Diploma -
Maryborough State High School
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