Nadine Tyrrell
Maroubra
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Manger - Nominal Insurance
Gallagher Bassett
07.2023 - Current
- Led a high-performing team responsible for managing complex psychological injury claims under workers' compensation, ensuring compliance with legislation and industry standards.
- Provided expert guidance and support to the claims team in handling complaints, ensuring a fair and transparent approach to resolving disputes between claimants, insurers, and healthcare providers.
- Oversaw the full lifecycle of psychological injury claims, from initial assessment and documentation to rehabilitation planning and return-to-work strategies, fostering recovery and reducing claim durations.
- Actively handled complaints related to the claims process, ensuring that claimant concerns were addressed promptly, facilitating resolutions to prevent escalation.
- Utilized advanced dispute resolution techniques, including mediation and negotiation, to settle conflicts between claimants, insurers, and healthcare providers, minimizing litigation and enhancing claimant satisfaction.
- Collaborated with external parties such as medical practitioners, rehabilitation specialists, and legal teams to assess the psychological impact of workplace injuries and ensure appropriate treatment and support.
- Streamlined processes to improve claims efficiency, reducing administrative delays and ensuring that claims were processed in a timely manner, improving the overall client experience.
- Prepared detailed reports on complaint trends, case outcomes, and operational challenges for senior management, recommending process improvements and policy updates.
- Ensured a trauma-informed approach to all interactions, ensuring claimants felt heard, supported, and treated with respect throughout the claims process.
- Led training sessions for claims officers and team members on complaint resolution techniques and effective communication strategies to improve claimant relations.
Manger, Health and Wellbeing
NSW Department of Education
07.2021 - 06.2023
- Led a dynamic team responsible for managing workers’ compensation claims and health and wellbeing initiatives for education staff, ensuring the effective and timely resolution of claims in line with NSW Workers Compensation Legislation.
- Coordinated the case management process for employees on workers’ compensation, developing and implementing rehabilitation programs to support staff recovery and return to work.
- Oversaw the development and delivery of health and wellbeing programs aimed at preventing workplace injuries, promoting mental health, and supporting employee resilience across the education sector.
- Worked closely with school principals, HR professionals, and occupational health providers to ensure a seamless return-to-work process for employees, with a focus on reducing lost-time claims and supporting employee recovery.
- Implemented and reviewed departmental policies and procedures, ensuring compliance with workplace health and safety regulations and maintaining consistency across workers' compensation cases.
- Facilitated regular training and professional development sessions for staff, ensuring they were informed on changes in legislation, health and safety practices, and best practices in workers’ compensation management.
- Collaborated with external medical providers, insurers, and legal teams to assess and resolve complex claims, ensuring that the health and wellbeing of employees were prioritized.
- Analyzed data on injury trends and compensation claims to identify opportunities for program improvement and reduce workplace injuries through targeted prevention initiatives.
- Provided leadership and guidance to a team of case managers and wellbeing coordinators, ensuring high-quality service delivery and ongoing professional growth.
Team Leader
Personal Injury Commission
04.2019 - 07.2021
- Led a high-performing team of case managers and dispute resolution officers, overseeing the management and resolution of personal injury claims in alignment with NSW Workers’ Compensation and CTP (Compulsory Third Party) insurance regulations.
- Managed a complex case load involving workers’ compensation claims, ensuring each case was handled in accordance with legislative requirements and best practices for fair and efficient outcomes.
- Provided leadership and guidance to team members, promoting continuous professional development through mentoring, training, and performance feedback.
- Facilitated dispute resolution meetings, mediations, and negotiations between claimants, insurers, and other stakeholders, fostering collaborative solutions and reducing the number of cases escalating to formal hearings.
- Ensured compliance with relevant NSW laws, regulations, and policies, including the Workplace Injury Management and Workers Compensation Act 1998, ensuring all claims were processed correctly and in a timely manner.
- Worked closely with legal teams, medical experts, and other professionals to assess complex injury claims, including evaluating medical reports, psychological evaluations, and rehabilitation plans.
- Developed and implemented streamlined processes and procedures to improve the efficiency of case resolution, reducing delays and enhancing client satisfaction.
- Contributed to the development of new guidelines and policies for case management, injury assessments, and dispute resolution practices, ensuring alignment with legal and regulatory changes.
- Prepared reports and case summaries for senior management, identifying trends, challenges, and opportunities for process improvements.
Psychologist
Australian Army
04.2007 - 04.2019
- Provided psychological assessments, treatment, and rehabilitation for military personnel with psychological injuries, including PTSD, anxiety, depression, and stress-related disorders.
- Led a key project to improve the dispute resolution processes for complex medical claims involving contested liability or psychological injuries. This initiative aimed to streamline the process for case managers and mediators by developing clear guidelines that aligned with legal requirements and military health policies.
- Delivered psychological support in high-stress environments, providing counseling and interventions to personnel involved in operational incidents, addressing trauma and mental health concerns as part of their recovery process.
- Developed and delivered training programs for commanders and administrative staff, ensuring that they were equipped to navigate complex military health policies and the procedures for managing medical injury claims.
- Contributed to case reviews and management of personnel requiring medical discharge, ensuring compliance with legislative and procedural requirements, and advocating for fair treatment under military law, such as the Military Rehabilitation and Compensation Act 2004 and Defence Force Discipline Act 1982.
- Collaborated with medical officers, legal teams, and senior military leaders to ensure the mental health needs of service members were met in line with military health protocols and regulatory standards.
- Provided expert advice on the psychological aspects of medical injury claims, helping to mitigate disputes and delays in the claims process by ensuring clear and consistent communication between parties.
- Assisted in the development of policies and procedures related to military health management, particularly regarding psychological injury recovery and compliance with the Defence Act 1903.
- Managed and coordinated mental health services for military personnel, including the development of psychological rehabilitation plans and interventions for those impacted by trauma or psychological injuries.
- Supported the development and implementation of a military-wide program aimed at improving resilience and mental health awareness, directly benefiting personnel involved in high-stress operations.
- Led training initiatives for military personnel, including commanders and HR staff, on mental health awareness, stress management, and effective handling of psychological injury claims.
- Played an integral role in reviewing and revising military personnel policies, ensuring that psychological health and injury recovery were appropriately addressed in line with regulatory requirements and best practices.
- Facilitated conflict resolution and supported case managers in addressing complex personnel issues, including those related to psychological injuries, ensuring that legal and procedural frameworks were followed.
Education
Master - Strategic People Management
University of New South Wales
Sydney, NSW12-2022
MBA -
University of New South Wales
Sydney, NSW12-2020
Bachelor of Science - Social Science - Psychology
Charles Sturt University
Wagga Wagga, NSW01-2007
Skills
- Psychological Claims Management: Expertise in managing complex psychological injury claims, including PTSD, anxiety, and depression, ensuring fair and timely resolutions in collaboration with medical and legal teams
- Complaint Resolution & Dispute Management: Skilled in resolving claims-related complaints using mediation and negotiation, minimizing legal action, and improving claimant satisfaction
- Team Leadership: Proven ability to lead and mentor claims teams, fostering professional growth and efficient service delivery
- Case Management & Rehabilitation: Experience in developing return-to-work plans and coordinating rehabilitation efforts for claimants with psychological injuries
- Stakeholder Collaboration: Strong communication skills for building positive relationships with insurers, healthcare providers, legal teams, and claimants
- Mediation & Negotiation: Expertise in resolving disputes between parties, ensuring fair outcomes and avoiding escalation to legal action
- Regulatory Compliance: In-depth knowledge of workers' compensation legislation and psychological injury guidelines, ensuring compliance throughout the claims process
- Process Improvement: Track record of streamlining claims workflows to enhance efficiency, reduce delays, and improve service delivery
- Data Analysis & Reporting: Ability to analyze claims data, identify trends, and provide actionable insights to senior management
- Trauma-Informed Care: Skilled in applying trauma-informed principles, ensuring claimants are treated with empathy and psychological sensitivity
Timeline
Manger - Nominal Insurance
Gallagher Bassett
07.2023 - Current
Manger, Health and Wellbeing
NSW Department of Education
07.2021 - 06.2023
Team Leader
Personal Injury Commission
04.2019 - 07.2021
Psychologist
Australian Army
04.2007 - 04.2019
Master - Strategic People Management
University of New South Wales
MBA -
University of New South Wales
Bachelor of Science - Social Science - Psychology
Charles Sturt University
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